Subject Matter Expert - Employee Lifecycle Management

Subject Matter Expert - Employee Lifecycle Management

Join to apply for the Subject Matter Expert - Employee Lifecycle Management role at Roche .

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Overview

The Employee Lifecycle Management (ELM) team supports ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes. The team ensures end-to-end process completion in line with customer-focused principles to make Roche People Practices work for the business.

Responsibilities

• Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives.
• Manage service quality, address customer concerns, ensure compliance with regulations, own operations, meet KPIs and SLAs, and develop proactive relationships with key stakeholders to focus on customer outcomes.
• Execute system data maintenance and business process activities in support of P&C processes (onboarding, movement, offboarding, etc.).
• Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and assist operations in troubleshooting and in escalations to Tier 3 (IT / P&C).
• Support appropriate process execution and Servicing regulatory compliance / Audit readiness within the team.
• Advise and train stakeholders on processes and systems. Deliver solution and process training and act as a point of contact for all training-related topics.
• Collaborate with other P&C chapters to keep training materials and process documentation up to date.
• Lead project streams or small projects or initiatives within the respective area.
• Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

Qualifications

About Roche / Equal Opportunity

Roche is an Equal Opportunity Employer.

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