Assistant Manager, Technology and Operations

Assistant Manager, Technology and Operations

Direct message the job poster from AIA Digital+

Position Objective

Asset Management & End User Computing (EUC). To lead and optimize IT asset management, procurement processes while ensuring compliance, security, and high‑quality end‑user support. The role also focuses on developing team capabilities and driving continuous service improvement across the organization.

Roles and Responsibilities

Hardware Asset Management (HAM)

• Oversee lifecycle management of IT hardware assets including laptops, desktops, and peripherals.
• Ensure timely onboarding and refresh of hardware assets, avoiding shortages and minimizing warranty expiry gaps.
• Monitor leasing schedules and ensure timely return of leased assets to avoid unnecessary charges.
• Maintain accurate inventory records in SNOW or equivalent asset management systems.
• Coordinate with vendors and internal teams for procurement, delivery, and disposal of hardware assets.

Software Asset Management (SAM)

L2 End User Computing (EUC) Support

Job Requirements

Financial and Non‑Financial Measures

Operational‑level financial oversight, including IT Procurement Management, budgeting coordination, and qualitative performance measures such as ticket resolution time, procurement cycle time, onboarding / offboarding turnaround, SLA compliance, ticket volume, asset volume, incident reduction, and knowledge base updates.

Communication Requirements

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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