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Assistant Operations & Community Manager

Assistant Operations & Community Manager

Infinity 8Kuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Role / Position

Assistant Operations & Community Manager

Location

Kuala Lumpur

Department

Operations & Community

About The Role :

The role supports the Head of Operations and Community in overseeing daily business activities, managing cross-functional projects, supervising teams, and driving operational excellence. This role includes a focus on training and development, project coordination, process improvement, and ensuring compliance with company standards and stakeholder expectations.

Job Responsibilities :

1. Operational Support

  • Assist in planning and executing operational strategies to achieve company goals.
  • Oversee daily operations to ensure smooth, timely, and effective workflows across departments.

2. Project Management

  • Coordinate and manage operational projects from initiation to completion, ensuring deadlines, budgets, and objectives are met.
  • Collaborate with cross-functional teams to align project goals with company priorities.
  • Track project milestones, prepare progress reports, and communicate updates to stakeholders.

    • 3. Team Supervision

  • Supervise and support operational staff, providing guidance, coaching, and resolving issues.
  • Assist in staff recruitment, onboarding, training, and performance management.

    • 4. Process Optimization

  • Identify inefficiencies and implement process improvements to boost productivity and effectiveness.
  • Monitor and analyze key performance indicators (KPIs) to support data-driven decisions.

    • 5. Compliance & Quality Assurance

  • Ensure adherence to company policies, industry regulations, and internal quality standards.
  • Proactively identify and address operational risks, gaps, and non-compliance issues.

    • 6. Clients & Vendor Relations

  • Build and maintain strong working relationships with clients, vendors, and other stakeholders.
  • Address clients inquiries, complaints, and service requests promptly and professionally.

    • 7. Administrative Duties

  • Maintain and update operational documentation, SOPs, and policy manuals to reflect best practices.
  • Support the management of schedules, operational budgets, and resource allocation.

    • Qualifications :

  • Bachelor’s Degree in Business Administration, Operations Management, Project Management, or related field.

    • Experience & Skills :

  • 2–4 years of relevant experience in operations, property and / or project management.
  • Experience in delivering staff training and developing standard operating procedures.
  • Strong leadership, communication, and organizational skills.
  • Proficient in MS Office and project / task management tools
  • Detail-oriented with the ability to manage multiple priorities effectively.
  • The role requires frequent traveling between branches and states.

    • #J-18808-Ljbffr

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    Operation Assistant • Kuala Lumpur, Kuala Lumpur, Malaysia

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