Client Onboarding Analyst (Japanese Speaking)

Overview

Client Onboarding Analyst (Japanese Speaking) based in KL, Malaysia. Internal Job Title : Client Onboard Intmd Analyst - C11. Citi’s Treasury and Trade Solutions (TTS) provides global solutions to help clients drive their business forward.

As part of Citi’s global network, we provide a broad range of financial services and products to clients including consumers, corporations, governments or institutions.

Responsibilities

• Responsible for customer interaction, documentation issuance, review and system setups.
• Demonstrates high level of diligence, motivation and organizational skills.
• Focuses on timely and accurate delivery of all account opening functions, providing superior customer service and resolving customer issues.
• Performs day-to-day management of account opening and maintenance processing, including in-process, pended, and service-related activities; ensure account opening requirements support all scenarios and deliver very high quality service to customers and internal partners.
• Manage various project activities in the account services space and cross-functional relationships with all teams.
• Determine new work procedures and analyze complex issues with significant departmental impact.
• Deliver high-quality service to customers by meeting or exceeding SLAs and efficiency / accuracy standards.
• Ensure awareness and full compliance with internal processes, regulations, policies, guidelines, and practices.
• Establish and maintain close working relationships with clients and within the team to facilitate open communication and prompt responses.
• Engage in continuous on-the-job training for end-to-end product knowledge.
• Understand client requirements and implement them correctly; monitor satisfaction and drive process changes; provide innovative solutions to clients.
• Daily delivery of routine and defined tasks while expanding knowledge of the broader work context.
• Assess risk in business decisions, uphold the firm’s reputation, and ensure compliance with laws and regulations; escalate and report control issues as needed.

Qualifications

Education

Job Details

Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If accommodations are needed to use our tools or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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