Customer Service Representative (Japanese Speaker)

Overview

Customer Service Representative (Japanese Speaker) – DevloIT, Federal Territory of Kuala Lumpur, Malaysia

Job Description

• To assist the candidate with all aspects of the testing process from registration to test delivery
• To interface between candidates, clients and test sites in a professional and efficient manner
• Follow company guidelines in issuing Promo Codes / Emergency Vouchers whilst adhering to Contact Centre policies and procedures
• Achieve and maintain all key quality and productivity metrics
• Escalate unresolved candidate grievances to designated departments for further investigation
• To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
• To ensure excellent reliability with minimal unplanned absences as per company guidelines
• To attend required training to continually learn knowledge of practices, procedures, policies and clients
• To communicate and participate in team meetings, in order to share best practice and flag issues to the Team Leader
• To meet agreed objectives enabling the corporate objectives to be achieved
• Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

Experience and Skills

Seniority level

Employment type

Job function

Industries

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