Manager – Management Information System

Responsibilities

• To provide daily, weekly, monthly and ad hoc reports in the stipulated timeframes and as required by the Operations Management team and the client.
• Regularly review operations performance and be able to provide immediate snapshot views on health of Operations.
• Work with IT and CRM teams to automate and centralize required reports from several data sources.
• Work with PMO and System Development teams to promote existing reporting system enhancement / develop new reporting correlated systems.
• Work with PMO and OPS teams to identify operation’s system loophole / bug and perform regular system checks to ensure system data synchronizing as per designed.
• Build and maintain both Project and SCICOM dashboards based on requirements from Project Clients, Project correlated vendors, other SCICOM projects, Vice President, Senior Vice President and Head of Operations and / or COO or any other superior from Operations as and when required.
• Generate forecasts, providing supporting data and documentations to project required resource to man the desk.
• Prepare for and attend internal / external meetings regarding the performance of Project operation and all associated metrics as required.
• Work closely with the Operations Management team to ensure key operational deliverables are met.
• Review Operations work processes, providing recommendations for improvement.
• Ensure accuracy / integrity of all data.
• Lead, supervise and manage the Specialist-MIS and AM-MIS to meet the required performance.
• Provide ongoing coaching, training and counseling to the Specialist- MIS and AM-MIS.
• Assist in the evaluation of performance of the Specialist- MIS and AM-MIS, and help organize and distribute workload within MIS team.
• Act as point of reference to assist with matters related to reporting.
• Undertake any other ad‑hoc tasks assigned by the Senior Vice President and Head of Operations and / or COO or any other superior from Operations as and when required.
• When operational situation arises, management will require the Managers - MIS to stay back and complete all assigned duties.

Requirements for the Role

Attractive Package

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