Operations Manager - Retail

Who we are :

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Timberland, Vans and The North Face.

We are seeking an experienced and dynamic Operations Manager – Retail to oversee our retail store operations. This role is responsible for ensuring operational efficiency, driving sales performance, and delivering exceptional customer experience. The ideal candidate will demonstrate strong leadership, strategic thinking, and a hands-on approach to managing retail operations.

Responsibilities :

• Oversee daily retail operations to ensure efficiency and profitability across all stores in Malaysia.
• Drive sales performance and ensure achievement of sales targets.
• Plan and implement marketing and promotional activities to boost customer engagement and revenue.
• Develop and improve operational processes, systems, and SOPs for optimal performance.
• Lead and support Retail and Store Managers in achieving business objectives.
• Recruit, train, and mentor store management teams to uphold service and operational standards.
• Monitor staff productivity and ensure exceptional customer service.
• Conduct regular store audits for compliance with SOPs and quality standards.
• Manage inventory, pricing, and merchandise availability to optimize sales.
• Address customer complaints promptly to maintain a positive shopping experience.
• Ensure compliance with legal, safety, and regulatory requirements across all stores.
• Oversee store expansion projects and outsourced services to maintain operational excellence.

Requirements :