Assistant Executive Housekeeper
Hilton is hiring an Assistant Executive Housekeeper to support all Housekeeping and Laundry operations and develop team members to provide exceptional experiences for guests.
Responsibilities
- Assist with overseeing Housekeeping / Laundry operations
- Operate within departmental budgets through effective stock and cost controls and well‑managed schedules
- Support departmental targets and objectives, work schedules, budgets, and policies and procedures
- Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
- Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
- Implement all Housekeeping policies and procedures, including Health and Safety and security
- Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and teamwork
- Ensure team members have up‑to‑date knowledge of all room categories and amenities
- Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure ongoing training to support the Executive Housekeeper
- Ensure communication meetings are conducted
- Manage staff performance issues in compliance with company policies and procedures
- Support managing, training and developing the team
- Deputise in absence of the Executive Housekeeper
- Provide excellent guest service
- Assist other departments wherever necessary
Qualifications
Housekeeping / laundry experience in the hotel / leisure / retail sector in a managerial or supervisory capacityA high school certificate or equivalentHigh level of commercial awareness and cost control capabilitiesBasic proficiency with computers and computer programs, including Microsoft OfficeExcellent leadership, interpersonal and communication skillsCommitted to delivering high levels of customer serviceAbility to work under pressureExcellent grooming standardsFlexibility to respond to a range of different work situationsKnowledge of Workplace, Health, Safety and Hygiene is essentialStrong communication skillsA passion for delivering exceptional levels of guest servicePreferred
Familiar with Property Management SystemsExperience managing a department and Profit and Loss accountHigh level of IT proficiencyWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Location
Double Tree by Hilton Damai Laut
Schedule
Full-time
Brand
Doubletree by Hilton
Job Function
Housekeeping and Laundry
Seniority Level
Mid‑Senior level
Employment Type
Full-time
Industries
Hospitality
#J-18808-Ljbffr