NADI - Specialist, Technical Support

Senior Talent Acquisition Specialist @ TNG Digital - We're Hiring!

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP! We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation. What would you do? 1. Technical Support & Troubleshooting : Provide first and second-level support for application-related issues, ensuring timely resolution. Diagnose and resolve software application problems, collaborating with cross-functional teams when necessary. Utilize diagnostic tools and logs to identify root causes of issues and implement effective solutions. 2. System Maintenance & Updates : Monitor application performance, ensuring optimal functionality and uptime. Coordinate with development teams to implement software updates, patches, and enhancements. Frequent night activity may be needed for system update and maintenance activity. There will be 24hr shift arrangement. 3. Documentation & Reporting : Maintain detailed records of support requests, resolutions, and system changes. Generate reports on support trends, identifying areas for improvement. Work closely with developers, QA testers, and other IT professionals to enhance application performance. Participate in regular reviews to assess support processes and recommend improvements. Who should join us? Experiences : Minimum of 2 years in application support or a similar technical support role. Proven experience in troubleshooting and resolving complex application issues. Experience with ticketing systems (e.g., Zendesk, ServiceNow). Experience with cloud-based applications and SaaS platforms. Education : Bachelor's degree in Computer Science, Information Technology, or a related field. Skills : Proficiency in SQL and database management. Understanding of networking principles and protocols. Excellent communication skills, both verbal and written. Abilities : Ability to work independently and manage multiple tasks effectively. Strong analytical and problem-solving abilities. Able to work 24 midnight shift odd hours. Personality : Customer-centric approach with a commitment to delivering high-quality support. Flexi working hours. Monthly eWallet allowance. Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service. Unlimited office pantry fruits, snacks and drinks. Mobile and broadband subscription reimbursement. Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits. Additional leave including family leave and paid care leave to care for family members. Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (TCM) and Chiropractic. Corporate membership discount and many more to explore. We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now! Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre.

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