Technical Support Specialist (2025-035)

Join to apply for the Technical Support Specialist ) at Circle Cardiovascular Imaging .

The ability to speak Mandarin is strongly preferred.

About Circle Cardiovascular Imaging

Circle’s vision is to enable healthier lives through better imaging by transforming cardiac magnetic resonance imaging (MR) and other advanced imaging technologies to improve cardiovascular care. Circle’s Cardiac MR market leader imaging processing software, CVI42, exemplifies that vision.

Circle Cardiovascular Imaging designs, builds, and implements best‑in‑class cardiovascular MRI solutions. Our unrelenting drive to continually offer better solutions for healthcare providers improves outcomes and rewards our employees with meaningful work, professional growth, and a passion for innovation.

Position Overview

The Technical Support Specialist reports directly to the Senior Manager, Global Solutions and Support. The role provides remote and onsite technical software support for Circle’s growing portfolio of imaging products throughout the Asia Pacific region.

Regular working hours are 8 : 00 am–5 : 00 pm local time; however, the role may cover other time zones as needed. The specialist will solve customer problems, analyze and prioritize issues, provide consultative services on system infrastructure, and facilitate optimal cardiology and radiology workflows.

General Responsibilities

• Maintain an excellent knowledge of Circle’s product suite and the cardiovascular imaging field.
• Provide remote technical support to solve customer questions, including analyzing, categorizing, prioritizing issues, and recommending solutions for performance, system capacity, and business continuity.
• Ensure escalated pre‑ and post‑sales situations are handled promptly and consistently.
• Help develop and maintain support tools.
• Document all customer feedback and issues and communicate them through our ticketing system.
• Assist with remote installation and configuration support for Circle products at customer sites.
• Promote departmental adherence to processes and support initiatives that improve customer service.
• Create a team environment that delivers exemplary service to end users and distributor / OEM partners.
• Act as a role model for company values.
• Participate in an on‑call rotation for customer support.
• Travel up to 10% of the time for on‑site visits, conferences, and training.

Required Skills / Experience

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Benefits

Upon joining Circle CVI, you will be welcomed into a collaborative and supportive company with uncompromising values on quality, innovation, culture, and customer service.

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