Babyshop New Store Opening (Aman Jaya, Kedah) - Store Manager / Supervisor

Babyshop New Store Opening (Aman Jaya, Kedah) - Store Manager / Supervisor Responsibilities

Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills

Implements a high standard of customer focus within the store

Regularly assesses customer service standards within store

Create seamless customer service orientation among store employees by ensuring timely and efficient customer service

Ensure customer needs are met and complaints / queries are resolved in a timely manner

Provide customer satisfaction by delivering exceptional customer service

Never say “No” to customer

People Management : Ensure store expectations and priorities are communicated to staff

Review and provide regular feedback on staff’s performance against expectations

Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses

Support induction of new recruits through buddy system

Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution

Oversee staff development and drive motivation levels of the store associates

Ensure effective resource planning and succession planning

Requirements

Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.

Minimum 3-5 year(s) of managerial experience in the related field is required for this position.

Preferably Senior Executives and / or Assistant Manager specializing in Sales – Retail / General or equivalent.

Strong driver and results driven.

Excellent time management, multi-tasking and leadership skills.

Good communication and inter-personal skills.

Attractive remuneration and good career development opportunities awaits you if you have what we are looking for.

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