Key Account Manager (OE / Car Dealer)
Michelin Reifenwerke AG & Co. KGaAMalaysia, Malaysia17 days ago
Job descriptionSie erstellen Vertriebsaktionspläne, um Kundenkontakte anzusprechen und bei diesen Geschäftsabschlüsse zu erzielen. Sie verwalten Ihr eigenes Gebiet durch die Zuteilung von Zeit und Ressourcen. Sie erstellen und pflegen mittelfristige Gebietspläne. Sie sammeln und verteilen Marktinformationen zu Wettbewerbern. Sie beschreiben das eigene Unternehmen ganz allgemein überzeugend im Vergleich zu den Wettbewerbern. Sie erkennen, welche verwandten Branchen Auswirkungen auf die eigene Branche haben könnten. Sie gleichen Produkt- / Service-Wissen mit den impliziten Anforderungen des Kunden ab. Sie beheben produktbezogene Probleme. Sie erzielen in einfachen, formellen Verhandlungen mit internen oder externen Beteiligten einvernehmliche Lösungen. Sie wählen einen Verhandlungsansatz auf Basis eines Verständnisses der Interessen und Prioritäten beider Parteien aus. Sie entwickeln und führen Kanal- und Kundenaktionen / -programme durch, die nationale Markenideen / Denkweisen und Erkenntnisse zu Kunden nutzen, um die Kundentreue und Kundenaktivitäten zu steigern. Sie arbeiten mit Vertriebsstrategie- und Vertriebsplanungspartnern zusammen, um Prognosegenauigkeit, die Maximierung von Chancen und die Entwicklung von Plänen sicherzustellen, um die Unternehmensziele zu erreichen.
Key Account Manager (OE / Car Dealer)
Wichtige Erwartete Leistungen
Kundenmanagement :
- Sie holen Informationen bei Kunden ein, um deren Ansprüche und detaillierten Anforderungen zu verstehen.
- Sie beaufsichtigen die Überwachung von Beziehungen, einschließlich gesammelter Erfahrungen und angemessenen Feedbacks.
- Sie entwickeln / erzeugen Trends, stellen Recherchen an, erkennen Chancen, führen Kaltakquisen durch, vereinbaren Treffen und stellen so neue Kundenkontakte her.
- Sie informieren interne und externe Kunden und bauen eine Beziehung zu diesen auf, indem Sie Partnerschaften fördern, um Feedback bitten und auf Kundenanforderungen und -anfragen proaktiv eingehen.
- Sie erweitern das System zur Identifikation der im Einkaufsprozess relevanten Personen und Anwendungsfälle, leiten dabei den Kundenplanungszyklus und stellen sicher, dass alle Anforderungen und Erwartungen der Kunden erfüllt werden.
Chancenmanagement :
Produkt-, Service- und Industriekenntnisse :
Verhandeln :
Kundenwertmanagement :
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Key Account Manager • Malaysia, Malaysia
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