This job offer is not available in your country.
Senior Associate - Customer Query
DHL ExpressPetaling Jaya, Selangor, Malaysia20 days ago
Job descriptionBilling Team : To identify query root cause and, ensure billing accuracy upon receipt of queries Credit Risk Management and Collection teams : To timely support / settlement of customer collection queries; To facilitate AR collection and minimise disputed amounts and ageing for aged debt positions Customer Service and overseas stations / HUB and Gateway (duty department) : To liaise with 3rd party countries, customer service, operation, and commercial / sales when required Lead / Supervisor : On request, support the lead or supervisor on minor operational and / or reporting tasks Min Diploma and above Local language(s) / Multi lingual (in Shared Service environment) Typing skills Intermediate level of English knowledge (DPDHL Business Language) preferred Good telephone conversation / handling skills Good communication and conversational skills Call center experience High customer focus and service orientation Entry level Full-time Other Transportation, Logistics, Supply Chain and Storage
Get AI-powered advice on this job and more exclusive features.
Responsibilities
- To ensure customer queries from multiple channels are attended promptly in line with set standards with dedicated attention on inbound calls and (e-) mails in call center environment
- To provide professional and qualitative customer service in line with set DHL standards
- To resolve customer’s queries in accordance with set DHL standards
- To promptly and accurately log queries in ERP system
- To actively promote self service functionalities and / or ensure customer query is addressed structurally so that it does not re-occur
- To ensure cross function liaison and handle required billing adjustments
- To handle most complex escalations and manage the resolution
Stakeholders
Qualifications / Skills
Seniority level
Employment type
Job function
Industries
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
#J-18808-Ljbffr
Create a job alert for this search
Associate Customer • Petaling Jaya, Selangor, Malaysia
Related jobs
- Promoted
Senior Associate - Customer Data Management (6 Months Contract)
DHLPetaling Jaya, Malaysia To ensure all CMF requests received from Business Partners are completed.To ensure all Tariff requests received from Business Partners are completed.
To ensure System update such as reference data, ...Show moreLast updated: 14 days ago
- Promoted
Senior Associate - Quality
DHL ExpressPetaling Jaya, Malaysia Reconcile invoiced information with payment data accurately and timely.Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Appropriate handli...Show moreLast updated: 30+ days ago
- Promoted
- New!
Senior Associate - Assurance
PwCKuala Lumpur, Malaysia PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Job Description & Summary A career within External Audit services will provide you with the opportunity to provide a range of Assurance...Show moreLast updated: 1 hour ago
- Promoted
- New!
Senior Associate - Audit Senior
Web-Enabled Workpaper Controls Sdn. Bhd.Kuala Lumpur, Malaysia We are an affiliate firm of a PCAOB registered accounting firm of the United States and Canadian Public Accountability Board and a team of professionals and experts providing a spectrum of auditing...Show moreLast updated: 1 hour ago
- Promoted
Senior Associate - Quality (Contract)
DHLPetaling Jaya, Malaysia Reconcile invoiced information with payment data accurately and timely.Strong analytical skills; able to interpret data, identify trends, and suggest improvements.
Handle sensitive information appro...Show moreLast updated: 30+ days ago
- Promoted
- New!
Senior Associate - Customer Data Management (Contract)
DHL GermanyPetaling Jaya, Malaysia To ensure all CMF requests received from Business Partners are completed.To ensure all Tariff requests received from Business Partners are completed.
To ensure System update such as reference data ,...Show moreLast updated: 1 hour ago
- Promoted
Senior Associate, Customer Experience (Insurance Services)
KlookKuala Lumpur, Malaysia Senior Associate, Customer Experience (Insurance Services).Klook Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job.
Senior Associate, Customer Experienc...Show moreLast updated: 30+ days ago
- Promoted
Transfer Pricing - Associate, Senior Associates
Grant Thornton Malaysia PLTKuala Lumpur, Malaysia Transfer pricing Transfer pricing is an increasingly important field of taxation practice in our increasingly globalised and complex business world.
Our expertise helps our clients determine a fair ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Senior Associate - Customer Data Management (6 Months Contract)
DHL ExpressPetaling Jaya, Malaysia Senior Associate - Customer Data Management (6 Months Contract).Responsibilities : Ensure all CMF requests received from Business Partners are completed.
Ensure all Tariff requests received from Busi...Show moreLast updated: 1 hour ago
- Promoted
- New!
Senior Associate Client Engagement
UnispaceKuala Lumpur, Malaysia Global Talent Partner at Unispace and G.Senior Associate, Client Solutions , you will play a pivotal role in developing and executing Unispace’s strategy to build, grow, and sustain strong client r...Show moreLast updated: 1 hour ago
- Promoted
- New!
Senior Associate / Senior, Business Outsourcing
Fairview International SchoolKuala Lumpur, Malaysia Senior Associate / Senior, Business Outsourcing Responsibilities.Assist in carrying out assignments related to the Malaysian Business Reporting System (MBRS), including the preparation and submission...Show moreLast updated: 1 hour ago
- Promoted
- New!
Senior Associate, Innovation
RHB Banking GroupKuala Lumpur, Malaysia RHB Banking Group About The Role We are seeking an experienced and future-focused Senior Associate to join the Group Strategy team at RHB Banking Group.
Operating at a senior individual contributor ...Show moreLast updated: 1 hour ago
- Promoted
Senior Associate - Quality
DHLPetaling Jaya, Malaysia Reconcile invoiced information with payment data accurately and timely.Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Appropriate handli...Show moreLast updated: 30+ days ago
- Promoted
Senior Associate - Quality (Contract)
DHL ExpressPetaling Jaya, Malaysia Senior Associate - Quality (Contract).DHL Express Location : Kuala Lumpur, Malaysia (Malaysia) Responsibilities.Reconcile invoiced information with payment data accurately and timely.Strong analytic...Show moreLast updated: 30+ days ago
- Promoted
Senior Associate - Transaction Services
PwCKuala Lumpur, Malaysia Job Description & Summary At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring.They help...Show moreLast updated: 9 days ago
- Promoted
- New!
Senior Audit Associate
HLB Ler Lum ChewKuala Lumpur, Malaysia HLB Ler Lum Chew , your career is more than just numbers — it’s about growth, leadership, and impact.As one of Kuala Lumpur’s leading audit and advisory firms with over 40 years of experience, we e...Show moreLast updated: 1 hour ago
- Promoted
Transfer Pricing - Senior Associate
Deloitte PLTKuala Lumpur, Malaysia Select how often (in days) to receive an alert : Date : 7 Sept 2025 Location : Jakarta, ID Title : .Service Line (based in ) – Senior, Assistant Manager Are you ready to unleash your potential? At Deloi...Show moreLast updated: 30+ days ago
- Promoted
Senior Associate - Customer Query
DHL ExpressPetaling Jaya, Malaysia Get AI-powered advice on this job and more exclusive features.To ensure customer queries from multiple channels are attended promptly in line with set standards with dedicated attention on inbound ...Show moreLast updated: 20 days ago
- Promoted
Customer Onboarding Associate (APAC)
Tec D MalaysiaPetaling Jaya, Malaysia The primary purpose of this role is to deliver an excellent onboarding experience for new customers across all Tech Data businesses in the APAC region.
The Customer Onboarding Associate serves as th...Show moreLast updated: 9 days ago
- Promoted
Senior Associate, Transfer Pricing
ACCA CareersKuala Lumpur, Malaysia Assist the Managers / Directors to work on client engagements from start to finish, which includes planning, executing, and completing transfer pricing projects.
Evaluate inter-company transfers of ta...Show moreLast updated: 30+ days ago