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Assistant Manager – Case Manager (English, Mandarin & Cantonese Language Support)
Scicom MSC BerhadKuala Lumpur, Kuala Lumpur, Malaysia12 days ago
Job descriptionDiploma / Degree holder or an equivalent professional qualification preferably in Business, Information System, IT. Minimum 5 years\' experience in IT & business intelligence or 2 to 5 years. Fluency in both written and spoken English, Mandarin & Cantonese. Proficient in MS Office and PC applications. Good Project Management skills. Ability to think strategically. Excellent communication. Knowledge of computers and relevant software applications. Ability to work in a fast moving, dynamic work environment. Attractive Salary (RM7,000 – RM10,000). Performance related bonus for confirmed staff. Annual Leave 15 days. Medical Leave 14 days. Medical and hospitalization coverage. Working Location : Kuala Lumpur.
Responsibilities
- To coordinate the resolution of all escalations. Accountable for directly working with the business to assist in all case escalations.
- Identify and execute robust and continuous improvement opportunities within the stakeholders.
- Closely interact with business and provide ad-hoc solutions to their solution needs.
- Require to standby after office hours to manage escalation from other continents and regions.
Qualifications
The Package
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Assistant Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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