Sales & Support Consultant | Mandarin, Cantonese & English

About Our Client :

Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.

Job Description :

We are seeking sales-driven, trilingual (English, Mandarin & Cantonese) Tech Support & Sales Consultant who can excel in both phone and chat channels , thrive in a high-performance, target-driven environment, and deliver exceptional customer experiences in multiple languages.

Job Responsibilities :

• Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
• Identify and relate with various customer needs and scenarios.
• Provide customers resolution / consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
• Remain updated in client and industry led processes, technology applications, utilities, and products.
• Utilize various client-based tools and applications for customer management and servicing.
• Transfer customers to appropriate departments when required.
• Achieve individual performance targets, which may include metrics such as Customer Availability, Net Promoter Score, and daily sales.
• Exhibit strong communication skills and excel at multitasking and prioritizing in a high-volume environment.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.

Job Requirements :

1. Communication Skills

2. Technical Skills

3. People & Sales Skills

4. People & Sales Skills

5. Other Skills

Remuneration :

MYR 3,800 (Basic Package)

Working Location :

Kuala Lumpur, Malaysia

Consultant in-charge :

Kah Wai | kahwai.neoh@hunters-in.com | 012 233 3162 (WhatsApp text only)