Customer Service Representative - English - Seberang Perai
TeleperformanceBayan Lepas, Penang, Malaysia30+ days ago
Job descriptionBachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Customer Service orientation Customer Results / Solutions focussed Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers. Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are :
- Responsibility : The CSS represents the client and is the face of the brand to the outside world.
- Quality and a Passion for Excellence : We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background :
Work experience :
Required Interpersonal Skills :
Technical Skills :
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role :
Responsibilities and Accountabilities :
#J-18808-Ljbffr
Create a job alert for this search
Customer Service Representative • Bayan Lepas, Penang, Malaysia
Related jobs
- Promoted
Inbound Sales Representative - English - Penang
TeleperformanceBayan Lepas, Penang, Malaysia The Technical Support Specialist provides timely support to customers through available communication channels (email and chat).
Bachelor’s Degree or at least Diploma or equivalent in any discipline...Show moreLast updated: 30+ days ago
- Promoted
Inside Sales Representative - Bahasa Indonesia - KL
TeleperformanceBayan Lepas, Penang, Malaysia An Inside Sales Representative connects with customers remotely to drive sales by identifying their needs, presenting solutions, and closing deals.
This role requires excellent communication and pro...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - English - Penang
TeleperformanceBayan Lepas, Penang, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Commercial Lawyer - Kuala Lumpur
Lawyers On Demand LimitedSungai Petani, Kedah, Malaysia We're looking for a mid-level Commercial Contracts lawyer to join our fantastic team of lawyers, predominantly supporting a large financial institution.
MSAs, data protection issues, and able to dra...Show moreLast updated: 30+ days ago
- Promoted
Content Promoter & Student Recruitment Partner (Remote, Malaysia)
Cudy TechnologiesSungai Petani, Kedah, Malaysia Content Promoter & Student Recruitment Partner (Remote, Malaysia) at Cudy Pte.Cudy is a fast-growing online tutoring platform committed to delivering high-quality education to students through pers...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative - Johor Bahru - Mandarin Speaker
TPKulim, Kedah, Malaysia Customer Service Representative - Johor Bahru.Work From Home until March 2026 (tentative) — later reporting to the Johor office.
Provide live chat, inbound calls & email support.Working Hours : 9 : 00 ...Show moreLast updated: 10 days ago
- Promoted
Inside Sales Representative Singapore and Malaysia Market
International Workplace Group plcSeberang Perai, Penang, Malaysia Inside Sales Representative for the Singapore and Malaysia market.IW G currently has openings for Inside Sales Representatives within our Global Sales Teams.
In this role you’ll handle incoming and ...Show moreLast updated: 19 days ago
- Promoted
PCI Associate(Malaysia)
Selkirk Sport - We Are PickleballKulim, Kedah, Malaysia Pickleball is the fastest growing sport in the US and Selkirk Sport is the market leader in manufacturing all things Pickleball! We are an agile company with a collaborative management style whose ...Show moreLast updated: 11 days ago
- Promoted
Customer Success Specialist - English
TPBayan Lepas, Penang, Malaysia Customer Success Specialist – English.Join TP Malaysia as an English-speaking Customer Support Specialist – we’ve got your move covered! Live and work in sunny Penang.
Support customers with orders ...Show moreLast updated: 30+ days ago
- Promoted
Service Advisor - Indonesian - Penang
TeleperformancePenangMalaysia, Penang, Malaysia The Service Advisors (SA) will provide customer service support to Client Customers' requests for information related to items including, but not limited to, post order support, delivery informatio...Show moreLast updated: 20 days ago
- Promoted
Become a Luxury Brand Evaluator Automobile Project in Selangor, Malaysia
CXGGeorge Town, Penang, Malaysia Become a Luxury Brand Evaluator Automobile Project in Selangor, Malaysia.Are you a luxury automobile enthusiast who appreciates the finer details of high-end vehicles? If the answer is yes, we are ...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Team Lead - Penang
TeleperformanceBayan Lepas, Penang, Malaysia Significant experience in a complex fast paced environment.Minimum 2 years of prior relevant people management experience.
Strategic thinker with strong analytical and creative problem-solving skill...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - Cantonese - Seberang Perai
TeleperformanceSungai Petani, Kedah, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 22 days ago
- Promoted
Customer Service (Mandarin speaker) | logistics MNC | Bayan Lepas
Career HorizonsBayan Lepas, Penang, Malaysia Ensure timely quotation is sent to the Customer and booking is confirmed & sent promptly.Support operations & Sales in executing service delivery.
Manage carrier / vendor relations, including securing...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - English - Penang (Local Malaysians only)
TPBayan Lepas, Penang, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone calls and emai...Show moreLast updated: 1 day ago
- Promoted
Customer Service (Mandarin English)
Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia Customer Service (Mandarin English).Agensi Pekerjaan JobScoper Sdn.Location : Georgetown, Penang, Malaysia.Respond to inbound customer enquiries via phone and email about online orders, product deta...Show moreLast updated: 15 days ago
- Promoted
Agent Partner (Amarthalink) Penempatan Bone Bolango & Kota Gorontalo
PT Amartha Mikro FintekKampung Benggali, Perak, Malaysia Melakukan akuisisi agen AmarthaLink sesuai target yang ditetapkan.Mensosialisasikan dan mengedukasi calon agen mengenai manfaat serta mekanisme layanan AmarthaLink.
Menjalin dan menjaga hubungan bai...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Team Lead - Penang
Teleperformance USABayan Lepas, Penang, Malaysia Provide mentorship, guidance and career development to members of your team.Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and te...Show moreLast updated: 30+ days ago