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Senior Project Manager, Portfolio Management Office

U Mobile Sdn BhdKuala Lumpur, Malaysia

7 hours ago

Job description

Closing Date : 30 / 09 / 2025

Senior Project Manager, Portfolio Management Office

For registered candidates, please login to apply Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

Awarded For o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024) o Bronze Winner in Cross-Generational Workforce Engagement (2024) o Gold Winner for Excellence in Workplace Culture (2021)

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Smart Casual Attire

Child Parental Care Leave

Convenient location with access to public transport (Imbi Monorail / Bukit Bintang MRT)

Special employee discounts for selected F&B Brands Role

The Day-To-Day Activities Job Summary

We are seeking an experienced and results-driven Project Manager to oversee and lead various program / projects within our organization. The ideal candidate will be responsible for planning, executing, rollout and closing projects, ensuring that they are completed on time, within budget, and meet quality standards. The Project Manager will work closely with cross-functional teams, business users and other key stakeholders to deliver successful project outcomes and ensure that benefits of the projects are realized. Supporting PMO HOD in overall management of IT change initiatives in UM.

Job Responsibilities

Program Delivery

Lead end-to-end delivery of programs and projects, from initiation to launch, ensuring alignment with business objectives.

Track benefits realization by defining KPIs and measurement frameworks aligned to program goals.

Monitor performance of program outcomes post-launch to ensure expected business impact is achieved

Project Delivery

Manage end-to-end project management including defining project scope, developing timelines, monitor project budget, and resources to meet delivery targets within agreed parameters.

Coordinate and lead cross-functional teams (e.g., IT, Marketing, Sales, Operations) to ensure seamless execution across workstreams. Motivate and supervise project team members and influence them to take positive steps and accountability for their assigned works

Establish & facilitate project governance, including steering committees, status reporting, and risk / issue escalation to manage scope and control change

Identify and mitigate project risks and drive issue resolution to ensure successful project delivery

Work with Quality Assurance and Business users to ensure that project deliverables adhere to agreed quality

Manage and optimize project budget, ensuring all expenditure is in line with agreed budget

Ensure compliance with internal processes, frameworks, and regulatory requirements.

Maintain comprehensive project documentation (include all key decision and changes) to ensure traceability and establish a clear audit trail.

Monitor and track progress against milestones, resolving roadblocks proactively to avoid delays.

Complete project transition to operation team and project closure

Drive stakeholder alignment and manage expectations throughout the project lifecycle.

Support go-to-market readiness, ensuring all elements (systems, communications, customer journeys) are in place for a successful launch.

Conduct post-implementation reviews to capture lessons learned and share best practices and identify opportunities for continuous improvements.

Stakeholders Management

Establish and maintain relationship with internal stakeholders (UM leadership, business team, ISD GTM teams, PMO team etc.) and external vendors (3PP) to deliver solutions meeting customers’ needs

Onboard and engage key stakeholders (internal and external) required for project execution and define and agree on expectations from each stakeholder

Proactively engage with stakeholders to avert / resolve potential issues and risks

Stakeholder Communication and Reporting

Serve as the primary point of contact for all project-related communication with stakeholders. Provide regular project status updates to stakeholders, including progress reports, risks and any issues that may arise to key stakeholders and senior management.

Facilitate effective communication within the project team and across departments. Develop standard periodic reports and dashboards at project and program level for various stakeholders (e.g. : Leadership level, CIO level, GTM level etc.)

Leverage technology to automate reports and dashboard that can streamline communication, improve transparency, facilitate swift decision making, proactive risk and issue resolution

Support the PMO HoD in creating a portfolio view of all ISD change initiatives (projects and change requests; completed, ongoing and planned) with clear health status, achievements, and challenges

Strategic Portfolio Management

Ensure that all change initiatives in ISD pipeline are aligned to UM and ISD’s strategic objective and have clearly defined benefits

Support the PMO HoD in facilitating demand planning process for all change initiatives (projects and change requests) to eliminate redundancies, identify synergies, prioritize execution and streamline resource utilization

Support the PMO HoD in facilitating release management process to provide visibility of all planned changes to system and ensure smooth transition to operations. About You

Job Requirements

At least a Bachelor’s degree in Information Technology, Computer Science, Telecommunications, Business Administration, Engineering, or a related field.

Minimum 8–10 years of project management experience, with at least 3–5 years in leading complex, multi-stakeholder IT projects or programs.

Proven experience in managing end-to-end delivery of digital / technology projects, preferably in telco, enterprise, or B2B sectors.

Strong experience in cross-functional team management, including IT, business, marketing, and operations.

Demonstrated ability to manage budgets, timelines, risks, and change effectively.

Experience in benefits realization and outcome tracking post-implementation.

Experience in Telecommunication industry is an added advantage

Strong knowledge of project management methodologies (Waterfall, Agile, Hybrid).

Excellent stakeholder management and communication skills, including C-level reporting.

High competency in project governance, documentation, and audit compliance.

Ability to understand and align technical deliverables with business strategies and outcomes.

PMP, PRINCE2, or equivalent project management certification is required.

Agile / Scrum certification (e.g., Certified Scrum Master, SAFe) is an added advantage.

Proficient in project tools (e.g., MS Project, JIRA, Confluence, PowerPoint, Excel).

Strong leadership and team management skills.

Analytical mindset with attention to detail and strong problem-solving capabilities

Able to work under pressure, multi-tasking and manage multiple priorities in a dynamic environment.

Proficient in project tools (e.g., MS Project, JIRA, Confluence, PowerPoint, Excel)

#LI-JL1 What’s Next ? Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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Senior Project Manager • Kuala Lumpur, Malaysia

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