Customer Service Executive

Fusion Bakery has earned its reputation as Penang’s best butter cake brand, built on over 30 years of traditional recipes loved by both locals and tourists. With a strong national following, innovative product creations, and a commitment to natural ingredients, we are expanding rapidly across Malaysia. To fuel this growth, we are seeking passionate and driven talents to join our team and help us continue delighting customers while redefining the pastry experience.

Today, Fusion continues to expand across Penang and beyond while staying true to our roots of quality and authenticity. We believe our people are the heart of our success, working together to delight customers, preserve tradition, and drive the future growth of Fusion Bakery.

Position Summary

This position serves as the primary point of contact for customers via messaging platforms, ensuring professional, timely, and solution-oriented response. It involves managing customer orders and special enquiries, coordinating retail outlets for timely fulfillment, handling complaints, monitoring stocks, providing alternatives during shortages, analyzing feedback to improve service, and identifying opportunities to streamline processes and enhance the overall customer experience.

Job Highlights

• Opportunity to gain hands-on experience in F&B operations, customer service strategy, and process optimization, with opportunities for professional growth.
• Flexible work arrangements to support work-life balance.
• Competitive salary and benefits package, with the chance to grow together with a company actively expanding its presence across Malaysia and beyond.

Principle Duties and Responsibilities

Requirements

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