Lead Customer Deal Desk Specialist (Mandarin Speaking)

Lead Customer Deal Desk Specialist (Mandarin Speaking)

Oracle – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Full‑time – Mid‑Senior level – Finance (IT Services and IT Consulting)

Job Description

This role creates, validates, and processes contract documentation using Oracle’s standard document templates and contract options. You’ll work closely with Sales to transform their requests into compliant agreements and will coordinate with Finance, Legal, Compliance, and other teams to mitigate corporate risk.

Responsibilities

• Draft complex or nonstandard contracts for assigned Oracle line of business and country.
• Validate that documents comply with Oracle guidelines and policies, including pricing, licensing, and revenue recognition.
• Project‑manage deals, collaborating with Finance, Legal, Compliance, sales, and other internal partners.
• Ensure non‑standard contract terms receive Oracle approval per the Global Approval Matrix.
• Advise Sales on required approvals for non‑standard / complex transactions.
• Provide internal teams with guidance on terms before finalization.
• Act as primary contracting contact when a Deal Manager is not assigned.
• Maintain knowledge of contract processes, systems, and tools.
• Identify and resolve customer‑centric issues quickly.
• Execute any additional responsibilities as directed by management.

Desired Competencies

Experience & Qualifications

About Oracle

Oracle is a Fortune 100 company known for database software, serving customers worldwide with cloud solutions and technology. We foster an inclusive workforce that values innovation, integrity, and continuous learning.

Benefits & Opportunities

Competitive salary, flexible medical, life insurance, retirement options, and opportunities for career growth. Oracle encourages community giving and offers volunteer programs.

Equal Employment Opportunity Statement

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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