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Service Desk Specialist (Mandarin Speaker)

Service Desk Specialist (Mandarin Speaker)

HyvaKuala Lumpur, Kuala Lumpur, Malaysia
12 hours ago
Job description

Overview

Hyva Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Service Desk Specialist (Mandarin Speaker) role at Hyva

Location : Malaysia - Kuala Lumpur

About The Role : As a Service Desk Support Specialist (Mandarin Speaker) in our Regional Hub / Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur, you will provide first-level technical support to end-users and ensure the smooth operation of IT services. This role involves troubleshooting hardware and software issues, managing service requests, and escalating complex problems to higher-level support.

Responsibilities

  • Investigate incoming IT related incident tickets, 1st level remote support and solve incidents
  • Fulfill IT related service requests, such as creating user accounts
  • Support users via call, chat, email, ticketing tools
  • Create and update knowledge base articles
  • Collaborate with various stakeholders across the business including Global functions teams

Our Regional Hub supports a hybrid working approach. You will be supporting markets in multiple time zones and some flexibility around working hours will be needed. This role requires 24x7 rotating shift support.

Requirements (hard & Soft Skills)

  • Basic IT knowledge in Windows OS, Microsoft Office, Android, iOS and common software applications
  • Troubleshooting skills
  • Excellent communicator, culturally sensitive, patient
  • Customer service driven, understands the importance of confidentiality and privacy of users
  • Professional Experience

  • Customer service driven, understands the importance of confidentiality and privacy of users
  • Educational Level

  • High school diploma or equivalent; associate degree or higher in Information Technology, Computer Science, or a related field preferred
  • Previous experience in a technical support or service desk role is an asset
  • ITIL certified (at least ITIL v4 foundation) is an asset
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Language

  • Good written and spoken English & Mandarin Chinese are essential (needs to liaise with Greater China stakeholders)
  • Shift

  • 24x7, shift rotational
  • Location

    Malaysia - Kuala Lumpur

    Diversity, Equity & Inclusion (DEI)

    We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.

    Join us and be part of a team where everyone belongs!

    Job Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Information Technology
  • Industry : Truck Transportation
  • #J-18808-Ljbffr

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    Service Desk Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia

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