Key Account Manager - Malaysia

Anchanto Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Anchanto Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Key Account Manager – Malaysia (Handling Singapore Accounts, Travel Required)

About Anchanto

Anchanto empowers businesses to maximize their e-commerce potential. Our suite of SaaS products enables global companies to scale omnichannel sales, optimize fulfillment operations, and leverage intelligent data for growth in e-commerce, logistics, and warehousing.

Key Account Manager – Malaysia (Handling Singapore Accounts, Travel Required)

About Anchanto

Anchanto empowers businesses to maximize their e-commerce potential. Our suite of SaaS products enables global companies to scale omnichannel sales, optimize fulfillment operations, and leverage intelligent data for growth in e-commerce, logistics, and warehousing.

Leading brands, distributors, retailers, and logistics enterprises—including L'Oréal, Decathlon, and Toll Logistics —rely on our technology to scale their local and international e-commerce operations.

Headquartered in Singapore , with 10+ local offices across APAC, the Middle East, and Europe , we are rapidly growing and looking for ambitious professionals to join our team and drive future success.

The Role : Key Account Manager

This role will be based in Malaysia but will also be responsible for managing Singapore accounts , requiring travel to Singapore as needed.

Responsibilities

• Customer Lifecycle Management : Oversee the entire post-Go-Live journey, ensuring smooth renewals and long-term success.
• Customer Engagement & Onboarding : Lead kick-off calls, introduce customers to the platform, and clarify post-implementation priorities.
• Escalation & Issue Resolution : Handle escalations, track ETAs, and ensure customer issues are resolved efficiently.
• Communication & Stakeholder Management : Maintain structured and transparent communication with internal and external stakeholders.
• Product Adoption & Updates : Keep customers informed about major product releases, new features, and best practices.
• Account Growth & Expansion : Identify upsell and cross-sell opportunities to drive account expansion.
• Billing & Payments : Ensure timely invoicing, payments, and resolution of financial queries.
• Forecasting & Planning : Maintain accurate revenue forecasts and 12-month growth plans for each account.
• Churn Prevention & Retention : Monitor customer health, implement retention strategies, and manage renewal processes.
• Internal Reporting & Insights : Publish detailed reports on churn, improvement areas, and key account insights.
• Collaboration with Internal Teams : Work closely with sales, product, and customer success teams to address dependencies and ensure customer satisfaction.

Key Competencies

Why Join Anchanto?

This role offers a high-growth and rewarding career path for those who excel in customer success and driving revenue growth .

Key Account Managers will have an NRR target, making them eligible for :

If you are a strategic, results-driven professional with a passion for customer success , we'd love to hear from you!

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Technology, Information and Internet

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