Customer Support Executive - Spanish speaker

Overview

Customer Support Executive - Spanish speaker at Exness, Kuala Lumpur, Malaysia. This role focuses on providing support and issue resolution across communications to our existing clients, via live chat, email, and phone calls. You can begin working remotely from your home city or relocate to the Southeast Asia support office after the first 2–3 months. What You'll Actually Do

Process client requests and resolve issues via live chat, phone, and email through the CRM system with attention to accuracy and detail. Escalate issues to the appropriate specialist via Salesforce or Jira when needed. Update clients on their request statuses. Verify documents submitted by clients on an hourly basis. Prepare and interpret reports and documentation with acceptable detail and accuracy. Understand the company’s business functions by attending seminars and meeting required assessment targets. Achieve quarterly KPI targets set by the customer support manager. Perform other ad hoc tasks as assigned by the customer support manager. Who We’re Looking For

Minimum of 1 year of experience in a customer service-related role Fluent English communication skills Native Spanish language speaker Strong client-facing and communication skills Troubleshooting and multitasking capabilities Customer service orientation Minimum Bachelor’s degree in business administration or related field Self-motivated and highly reliable personality What We Offer

Competitive salary and annual performance bonus Full relocation support for you and your family — flights, housing, visas, and legal assistance included Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance Unlimited learning opportunities : external courses, English lessons, career and leadership development Education allowance covering school and kindergarten fees 21 working days of annual leave plus public holidays and fully paid sick, maternity, and paternity leave Employee appreciation program : branded gifts, birthday day-offs, celebration budgets for milestones Team introductions and company-wide offsites Employee share scheme What Your Journey Looks Like

First interview (up to 40 minutes) English assessment (30 minutes) Written capability test (15 minutes) Verbal capability test (15 minutes) Final interview with your future team (1 hour) For Customer Support roles, growth is a path. At Exness, you can build a stable, fast-moving career with opportunities to increase your impact.

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