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Player Support Executive (Mandarin & English Speaker)

PEOPLE PROFILERSKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Responsibilities

Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
Identifying correcting and advising on technical issues in the customers computer, mobile app and / or video game console.
Identifying trends in customer problems and provide clear feedback / inputs to the team members based on independent testing.
Escalating real-time issues to client / supervisor.
Translate Mandarin to English and vice versa
Report and minutes writing in Mandarin and / or English

Requirements

Requires to work on weekends and public holidays with a fixed schedule.

Strong in both written and communicating in English and Mandarin - in order to liaise with Mandarin speaking associates

Ability to deliver excellent customer service quality utilizing soft skills

Able to understand games from a gamers perspective and give in-depth gaming and PC / console troubleshooting support

Ability to solve and analyse information accurately with appropriate speed and guidelines

Team player

Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

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Player Support Executive Mandarin • Kuala Lumpur, Kuala Lumpur, Malaysia

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