Service Executive

Roles & Responsibilities :

• Oversee daily branch operations ensuring efficiency and compliance with company policies safety regulations and industry standards.
• Develop implement and monitor operational strategies to improve performance and profitability.
• Manage branch expenses report financial performance and ensure effective budget management.
• Act as the main point of contact for customer inquiries, service requests, complaints and logistics coordination ensuring high levels of satisfaction.
• Oversee inventory management including stock levels requisitions and deliveries.
• Collaborate with sales and service teams to achieve operational goals.
• Prepare reports and updates for management.
• Analyze operational data to identify and implement improvements.
• Ensure proper record-keeping and documentation of all operational activities including financial documentation (invoices quotations service job orders).
• Build and maintain strong customer relationships to drive business growth.
• Lead after-sales support efforts ensuring customer satisfaction and building rapport to secure repeat business and acquire new projects.
• Supervise and evaluate branch employees ensuring performance aligns with company standards practise.
• Conduct regular meetings / updates to ensure team alignment with company goals.
• Provide leadership and motivation fostering a productive and positive work environment.
• Ensure adherence to HR policies and assist with branch-level administrative tasks.
• Enforce workplace safety procedures and ensure compliance with health safety and environmental regulations.
• Assist with special projects branch expansions and company-wide initiatives.
• Support new business ventures product launches and marketing campaigns.
• Support cross-functional departments and contribute to business development initiatives.
• Undertake any ad-hoc tasks assigned by the Management.

Qualification :

Skills / Knowledge :

Experience :

Other Requirements :

Job Type : Full-time

Pay : RM2, RM4,000.00 per month

Benefits :

Ability to commute / relocate :

Education :

Willingness to travel :

Work Location : In person