IT Operation Support Engineer

Key Responsibilities :

• System Operation & Monitoring : Monitor and manage data center infrastructure, including servers, storage systems, and network devices. Continuously monitor system performance, identifying and addressing any issues or anomalies promptly.
• Batch Processing : Ensure the completion of all scheduled jobs and tasks accurately and on time at all regional locations.
• Backup and Recovery : Backup and restore monitoring.
• Troubleshooting and Issue Resolution : Escalate complex issues to appropriate IT personnel or vendors when necessary. Document issues and resolutions for future reference and continuous improvement.
• System Maintenance and Upgrades : Perform routine maintenance tasks, such as backups, patches, and updates, across the region. Assist with the implementation of system upgrades and new technologies. Ensure compliance with organizational policies and industry standards for all systems.
• Documentation and Reporting : Maintain accurate and up-to-date documentation of system operations, procedures, and configurations for all regional locations. Prepare and present regular reports on system performance, issues, and activities. Ensure adherence to documented operational procedures across the region.
• Collaboration and Communication : Work closely with other regional and global IT team members to support and maintain the organization's IT infrastructure. Communicate effectively with stakeholders, providing updates on system status and any issues that may impact operations. Participate in team meetings and contribute to the development of IT strategies and initiatives.
• Any other duties when deemed necessary. Completing projects on various issues when needed.
• Cloud Management : Deploy, manage, and monitor cloud-based infrastructure. Implement and manage cloud security measures to protect data and systems.
• Automation : Develop and implement automation scripts and tools to improve system efficiency and reduce manual intervention.
• Global Collaboration : Work with global teams to manage and deliver globally managed services. Coordinate with global teams to ensure alignment and consistency in service delivery.

Requirements :

Must have Skill Sets :

Soft Skill Sets :

Nice to have Skill Sets :

Additional Details :

Job Type : Contract

Contract length : 12 months

Pay : Up to RM7,000.00 per month

Application Question(s) :

Work Location : In person