Senior Executive Key Account Management (1SS)
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The Platform Services team at ZALORA is young, highly dynamic and energetic. The aim of the Platform Services team is to provide ZALORA’s strategic brand partners with tailored solutions that will help our partners to grow their business, ranging from fulfillment to marketing, to digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA. The team is constantly on the lookout for new business opportunities to drive ZALORA to be the No.1 fashion e-commerce platform in Southeast Asia.
As the Platform Services vertical of ZALORA’s business grows, we are looking for a 1SS key account senior executive. In this role you will be involved in developing, monitoring and assigned portfolio brands in 1SS.
This is a dynamic role in a fast-paced and growing business where you will work closely with some top international brands and get extensive regional and cross‑functional exposure. If you want to be part of building the premier e‑commerce destination in one of the world’s most dynamic markets, join us!
Responsibilities
- Engage and build healthy relationships with assigned portfolio brands to enhance the partnership between Zalora and the brand.
- Resolve any issues and problems faced by brands, and handle complaints to maintain trust.
- Interact with stakeholders of different teams to ensure brands receive adequate support so that the 1SS experience is maintained at all times.
- Monitor and grow the performance of onboarded brands to achieve sales targets, e.g. cross‑sell VAS, open new channels to maximize sales.
- Continuously learn new skill sets and stay at the forefront of e‑commerce; develop knowledge, and coach brands to adopt new tools and features to drive customer engagement and retention.
- Lead and support end‑to‑end projects from planning to completion, managing small to medium projects with cross‑functional teams, e.g. 1SS experience improvement, expansion and new service projects initiated by brands.
- Ensure a healthy level of inventory in the warehouse to support daily sales or during campaigns, e.g. monitor inbound plans / schedules, exercise non‑moving old stock.
Requirements
Bachelor’s degree is a minimum; higher qualification preferred.3‑5 years of experience in Key Account Management, Project Management, E‑commerce, Consulting, SaaS / PaaS.Experience managing a wide array of stakeholders and driving successful projects is a must.Nimble, agile, able to nurture relationships and handle the job effectively.Diligent, organized and methodological with excellent communication.Strong Microsoft Office skills (Excel, Word, PowerPoint).Number‑oriented, skilled in working with data tools.Interest in driving business improvements through analysis and data‑driven decision making.#J-18808-Ljbffr