Customer Service Officer

Overview Provide the highest level of sales support, opportunity generation and customer service by using strong customer satisfaction focus and relationship building skills. Also support the Sales and Marketing teams through lead generation and qualification in order to ensure continued sales growth, market penetration, customer retention, winning new customers, sales of new products and overall increase in HARTING Value Added.

Responsibilities Supports all local and regional activities in relation to Customer Service

Is responsible for :

Acquisition and Enquiry

Provide full sales support through enquiry, quotation and follow up processes

Order review for non-conformities

Order processing via all mediums (EDI, smartEDI, eShop, OCR and hard copy), verification of data and customer confirmations

Pro-active follow up on deliveries to ensure high service level

Follow up support to all customer order related queries

Complaints handling, liaising with related internal departments for quality / warehouse issues

Return shipment processing and administration of related credits

Administration of repair and replacement process

Pro-active customer satisfaction measurement

Digital Transformation

Actively promoting eShop, digital sales tools and processes internally and externally, i.e. for customers and potential customers

Benefits

Social insurance coverage : Includes pension and health insurance for employees, employment insurance and labor insurance

Just one click to the application form. We look forward to meeting you!

#J-18808-Ljbffr