Customer Service Executive

IC Markets Federal Territory of Kuala Lumpur, Malaysia

Customer Service Executive

We are seeking an experienced and strategic Customer Support Executive to join our support team. As a key member of our customer support team, you will provide exceptional service to both retail and institutional clients. You will be responsible for addressing customer inquiries, resolving complex issues, and ensuring a smooth and efficient customer experience.

Job Responsibilities

• Addressing all support inquiries (Email and Livechat).
• Ensuring that customer issues are resolved promptly and accurately while maintaining a high level of professionalism.
• Aiding in the operational aspects of the business including assisting in client take on process.
• Collaborating with internal teams to enhance operational efficiency and client satisfaction.
• Maintaining accurate and detailed records of customer interactions in the CRM system.
• Supporting compliance and risk management functions by adhering to industry regulations.
• Assisting in improving customer service workflows and operational procedures.

Job Requirements

We offer competitive benefits, including :

Seniority level

: Associate

Employment type

: Full-time

Job function

: Customer Service and Finance

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