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Customer Service Executive
IC MarketsKuala Lumpur, Kuala Lumpur, Malaysia5 hari lalu
Penerangan pekerjaanExperience in a similar role within the financial industry. Bachelor’s degree in finance, Economics, Business, or a related field preferred. Excellent communication skills, with the ability to handle customer inquiries professionally and efficiently. Willingness to work in a fast-paced environment with a Can-Do attitude Strong problem-solving skills and attention to detail. Fluent in Mandarin and English. Ability to work on public holidays, OT and rotational shift if required. 22 days of annual leave for rest and rejuvenation Wellbeing allowance to support personal wellness and self-care Comprehensive corporate insurance coverage for peace of mind Complimentary breakfast every Friday to kick off the weekend right
IC Markets Federal Territory of Kuala Lumpur, Malaysia
Customer Service Executive
We are seeking an experienced and strategic Customer Support Executive to join our support team. As a key member of our customer support team, you will provide exceptional service to both retail and institutional clients. You will be responsible for addressing customer inquiries, resolving complex issues, and ensuring a smooth and efficient customer experience.
Job Responsibilities
- Addressing all support inquiries (Email and Livechat).
- Ensuring that customer issues are resolved promptly and accurately while maintaining a high level of professionalism.
- Aiding in the operational aspects of the business including assisting in client take on process.
- Collaborating with internal teams to enhance operational efficiency and client satisfaction.
- Maintaining accurate and detailed records of customer interactions in the CRM system.
- Supporting compliance and risk management functions by adhering to industry regulations.
- Assisting in improving customer service workflows and operational procedures.
Job Requirements
We offer competitive benefits, including :
Seniority level
: Associate
Employment type
: Full-time
Job function
: Customer Service and Finance
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