Customer Service Officer

Customer Service Officer

NETS Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

The NETS Customer Service Team operates from 9 : 00am to 6 : 00pm, Monday to Friday (except public holidays) and is the key point of contact for our customers on their queries with regards to the company’s products and services.

As part of this team, the candidate will contribute significantly to the overall service experience of our customers by delivering excellent service in a prompt and professional manner via the various communication channels available.

Key Responsibilities

• Handle and resolve all customer queries received via phone or email effectively and promptly
• Where first call resolution is not possible, follow up closely with internal parties for required resolution before reverting to the customer.
• Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely
• Achieve individual and team goals
• Proactively escalation query trends or potential issues to team lead / manager
• Perform other assigned duties and / or project work

Requirements

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service

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