Clientelling Manager
L'OréalKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionAt least 5 years of relevant clientelling experience. Previous store experience preferred with a deep understanding of retail operations and CRM. Strong leadership, interpersonal, and stakeholder engagement skills. Strong communication skills and excellent organizational skills. Dynamic with knowledge of the local luxury market trends. Dental / Optical Benefits Medical Benefits Staff Purchase & Complimentary Products Long Service Awards Training Opportunity & Professional Development Rotational shift work. Required to work during weekends & Public Holidays.
Mission : To lead and optimize clientelling performance.
Key Responsibilities :
- Lead and drive overall clientelling strategy across the entire Retail network and support in-store activations with the intent to drive prospect conversion, client upgrading, cross selling, repeat purchase, and retention.
- Provide support and guidance for retail teams in all clientelling activities with a strong focus on top client segments and sales contribution.
- Lead, motivate, train, and coach retail teams for optimizing clientelling performance and achieving client KPIs and sales goals.
- Plan, develop, and implement clientelling programmes in conjunction with Boutique Managers.
- Analyze and interpret market and client performance reports.
- Adhere to brand grooming standards to display a professional demeanor.
Job Requirements :
Benefits :
Working Schedule :
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Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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