ASEAN MMA Renewal Executive

Position Overview

The Renewals Executive is responsible for driving, forecasting, and ensuring the closure of renewals while creating customer loyalty and growth through irresistible customer experience.

The role is also responsible for identification and creation of expansion opportunities. This role works primarily through direct customer engagement, collaboration with partners, and alignment with Worldwide Sales teams. In addition, this role focuses on the identification and mitigation of renewal churn risk and ensures the delivery of irresistible customer experiences.

Responsibilities

Achieve assigned sales quotas to drive revenue growth

Direct Customer engagement with Mid-Market Customers across ASEAN

Manage the direct renewals directly with the end-users

Builds opportunity pipeline and forecast management for Mid-Market renewal opportunities

Works closely and aligns with Midmarket sales and partner ecosystems to drive renewal and expansion opportunities

Provides deal-specific primary and secondary sales support, i.e., deal creation, development, presentation, negotiation and closure

Serves as an escalation point for all renewal issues that impact the customer's retention and is responsible for driving risk mitigation execution

Identifies customer upsell and expansion opportunities

Reports on sales results and analysis by customer segment, region, sales channel, and product

Coordinates and executes collaborative channel partner, assigned territory sales, and customer sales meetings to increase renewals performance

Enhance customer and partner relationships, QBR's, drive and close renewals, while aligning TASE's / Sales management meetings

Complexity : works to resolve complex issues and can exercise sound judgment in solution

Negotiation : Undertake complex negotiations with customers and partners

Influencing : Able to influence partners in driving the outcome of the right renewal

Minimum Qualifications

Fluent languages spoken and written : English with fluency in an ASEAN language like Thai, Vietnamese and Bahasa as an added advantage

Education Level : Bachelor's Degree or equivalent experience

Experience in handling the sales / renewals of ASEAN B2B customers through direct customer engagement

5+ years of software sales / renewals sales experience

Proven ability to negotiate $50k+ complex sales / renewals deals

Working knowledge of SFDC complex sales / renewals deals

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