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Senior Sales Operations Specialist

Senior Sales Operations Specialist

51talkKuala Lumpur, Kuala Lumpur, Malaysia
3 days ago
Job description

51Talk is a leading international EduTech company known for providing top-quality English language education. We are a dynamic organization with a robust global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences.

What You’ll Do

  • Lead Conversion Efficiency : Collaborate closely with Marketing and Sales teams to ensure efficient lead allocation and follow‑up.
  • Referral Program Management : Design and execute referral campaigns (rewards, free classes, community initiatives) to activate existing users and generate new leads.
  • Sales Process & Incentives : Optimize sales SOPs and design incentive programs to boost team performance.
  • Data‑Driven Optimization : Build acquisition dashboards, track conversion rates, CAC, and ROI, and propose actionable improvements.

What We’re Looking For

  • Bachelor’s degree or above in Marketing, Business, Operations, or related fields.
  • 3–5 years of relevant experience in sales operations, marketing operations, or user growth.
  • Strong analytical skills; proficient in Excel / CRM / BI tools.
  • Excellent communication and cross‑functional collaboration skills; ability to turn plans into results.
  • Proficiency in English and Mandarin; Bahasa Malaysia is a plus. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients.
  • Why Join Us?

  • Direct Impact : Take ownership of acquisition and referral projects that directly influence user growth and revenue.
  • Cross‑Functional Exposure : Work closely with Marketing, Sales, Service, and Product teams to gain full lifecycle experience.
  • Career Growth : Opportunity to advance to Sales Operations Manager, leading a team and owning regional growth initiatives.
  • International Environment : Collaborate with HQ and teams across different countries for global exposure.
  • If you’re excited to leverage your data skills, operational mindset, and execution power to drive real business growth, we’d love to meet you!

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    Senior Sales Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia

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