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Senior Manager Sales Operations
ConfidentialKuala Lumpur, Kuala Lumpur, Malaysia3 days ago
Job descriptionDesign and implement KPIs, incentive programs, and performance tracking tools for promoter engagement and sales conversion. Ensure consistency in promoter training, grooming, product knowledge, and selling skills aligned to brand standards. Sales Operations Strategy & Execution Align sales support functions including sales planning, forecasting, territory mapping, and resource allocation. Manage go-to-market efficiency and retail coverage, especially across Modern Trade, General Trade, and pharmacy channels. System & Process Optimization Optimize reporting systems to deliver real-time visibility into sales, promoter performance, and retail execution. Bachelor’s degree in Business Administration, Marketing, or related field. MBA or professional certification is an added advantage. Minimum 10 years of experience in sales operations, field force management, or promoter program management within the personal care or FMCG sector. At least 5 years in a leadership role overseeing promoter teams, retail execution, and sales systems. Strong preference for candidates from personal care brands. Deep understanding of promoter deployment and performance optimization in retail environments. Strong working knowledge of sales automation tools, promoter tracking systems, and retail data analytics. Excellent communication, leadership, and stakeholder engagement skills. Highly analytical with the ability to translate insights into actionable commercial strategies. Ability to operate in a fast-paced, high-growth environment with a hands-on mindset. A leadership role in one of Southeast Asia’s growing personal care brands A collaborative and dynamic environment with strong cross-functional exposure. The opportunity to shape and lead promoter-driven retail success strategies. Mid-Senior level Full-time Sales and Business Development Industries : Manufacturing, Consumer Services, and Retail Pharmacies
Overview
We are looking for a dynamic and experienced Head of Sales Operations to lead and strengthen our nationwide sales support functions, especially as a fast-growing brand in the personal care industry.
This role is critical in driving excellence across promoter management, field force operations, and channel execution. The ideal candidate will have a strong background in personal care brand or FMCG, with a deep understanding of managing promoter programs and in-store execution.
Responsibilities
- Promoter & Field Force Management
Lead the strategy, deployment, and performance management of nationwide promoter teams across all key retail channels.
Develop and oversee national sales operations plans to support the company’s goals.
Oversee implementation and utilization of sales automation tools and field force tracking platforms.
Requirements
What We Offer
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Sales Senior Sales • Kuala Lumpur, Kuala Lumpur, Malaysia
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