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Body & Paint Hub Workshop Manager

Edaran Otomobil Nasional BerhadPetaling Jaya, Selangor, Malaysia

1 day ago

Job description

Ensuring business targets and profitability achieved. To manage branch operating cost and increased sales revenues to ensure service and collision repair overall monthly AMP target is achieved above 100 %.

Monitor / manage branch daily, weekly, monthly and yearly service operation, ensuring the increased of staff's motivation, work performance, productivity, efficiency, target, throughput and profitability achieved hence providing innovative ideas and solutions for current and future business growth.

Supervise / implement daily excellent housekeeping of building, administration office, reception, workshop, stores and entire compound of service center.

Provide advise / guidance / coach to all staff. Conduct necessary in-house training programs. To ensure all staffs understands contents / context of all SOP(s) provided. Conduct job evaluation for all reporting staff in order to enhance their skills / competencies. Conduct follow-up / appraisal after each completed training program attended (internally / externally) for future staff work improvements. To identify their strength and weaknesses to assist and further motivate them.

Responsible for timely business reports / documents submission and implement proper filing system for easy reference and timely submission.

Place emphasis on generating business excellence from integrity, customer focused, learning organization, innovation, pride and quality throughout service center and company.

Build good image of EON Auto Mart Sdn Bhd and builds an excellent rapport with internal / external customers.

Responsible in SOPs, ISO, DOE, Safety & Health and local authorities' compliance. Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company's profitability.

Initiate / supervise / follow-up ensuring customer care activities are performed consistently by all staff.

To handle, resolve / analyze customer complaints, comeback / carry over jobs and strive for continuous improvement in branch customer satisfaction index. Oversees overall B&P Centre operations, administration, and customer relation.

Manages B&P receiving assessment, approval attending customer, adjuster & technical issues - QC (operations), including SOP(documentation / brown file / filling record) compliance, GIAD / Principle Audit, work-In-Progress, debt management, and invoicing for each cost center.

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Manager • Petaling Jaya, Selangor, Malaysia

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