Talent.com
This job offer is not available in your country.
Account Manager - FX & CFDs Industry - Chinese Speaker

Account Manager - FX & CFDs Industry - Chinese Speaker

SummitNext Technologies Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
30+ days ago
Job description

Overview :

We are looking for a proactive and client-focused Account Manager to join our dynamic team in the FX & CFDs brokerage industry.

The ideal candidate will have at least 1 year of experience in client retention and portfolio farming, with a strong passion for building long-term client relationships and driving engagement and loyalty.

You will be responsible for managing and growing an assigned portfolio of clients, ensuring high levels of satisfaction, increasing trading activity, and maximizing client lifetime value (LTV).

What will you do :

Client Relationship Management

  • Serve as the primary point of contact for an assigned portfolio of active and high-potential clients.
  • Build and maintain strong relationships with clients through proactive communication and personalized service.
  • Understand client needs and trading preferences to deliver tailored solutions.

Portfolio Farming & Retention

  • Implement effective portfolio farming strategies to increase client trading activity, deposits, and retention.
  • Conduct regular portfolio reviews and recommend appropriate products, promotions, and services to enhance client experience.
  • Reactivate dormant clients and support clients at risk of churn through personalized outreach.

    • Client Support & Engagement

  • Provide clients with ongoing education and guidance on trading platforms (MT4 / MT5) and market conditions.
  • Coordinate closely with the Dealing Desk and Support teams to resolve client inquiries and issues promptly.
  • Monitor client feedback and work with internal teams to continuously improve service levels.

    • Revenue & KPI Management

  • Achieve assigned KPIs related to client activity, retention rates, and revenue generation.
  • Track and report portfolio performance and client engagement metrics to management.
  • Identify opportunities to upsell or cross-sell products and services that enhance client value.

    • Compliance & Risk Management

  • Ensure all client interactions comply with internal policies and regulatory requirements.
  • Conduct client communications in a professional and ethical manner.

    • Who are we looking for :

  • Minimum 1 year of experience in client retention and portfolio farming within the FX & CFDs brokerage industry.
  • Proven track record of driving trading activity, improving retention rates, and enhancing client value.
  • Strong knowledge of FX & CFDs products, trading platforms (MT4 / MT5), and the sales / retention process.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Ability to understand client needs and deliver personalized service.
  • Sales-driven mindset with strong organizational and time management abilities.
  • Experience working with CRM systems and client management tools.
  • Fluent in English; additional languages relevant to target markets are a plus.
    • Create a job alert for this search

    Account Manager • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    Related jobs
    Product Manager (Chinese Speaking)

    Product Manager (Chinese Speaking)

    Addiction Pet FoodsRawang, Selangor, Malaysia
    Quick Apply
    Product Manager (Chinese-Speaking) – Independent Contractor.Remote (with flexibility to collaborate across time zones).We are seeking a results-driven. Product Manager (Chinese-speaking).This role i...Show moreLast updated: 30+ days ago
    Key Account Manager-Mandarin speaker-furniture industry

    Key Account Manager-Mandarin speaker-furniture industry

    Two95 International Inc.Shah Alam, Selangor, MY
    Quick Apply
    Client Relationship Management : .Cultivate and nurture enduring relationships with key QSR / F&B clients, aligning with Kian's tradition of client satisfaction. Act as the primary liaison for key a...Show moreLast updated: 30+ days ago
    Business Development Manager (Forex, Commodities, CFDs)

    Business Development Manager (Forex, Commodities, CFDs)

    Sage Consulting GroupKuala Lumpur, Malaysia
    Quick Apply
    Our client is one of the most-celebrated names in the FX and derivatives industry, looking to make a massive hiring push across Asia to boost their market presence. They are seeking an experienced.F...Show moreLast updated: 30+ days ago
    Business Development Manager - FX & CFDs Industry - Malaysian Market

    Business Development Manager - FX & CFDs Industry - Malaysian Market

    SummitNext Technologies Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Quick Apply
    We are looking for an energetic and driven.FX & CFDs brokerage industry.This is an exciting opportunity for an ambitious professional with. FX & CFDs sales or business development to take th...Show moreLast updated: 30+ days ago
    Loyalty Assistant Manager - FX & CFDs Industry - Based in Malaysia

    Loyalty Assistant Manager - FX & CFDs Industry - Based in Malaysia

    SummitNext Technologies Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Quick Apply
    Our client is a global, award-winning multi-asset brokerage trusted by clients in over 160 countries.Since launching in 2015 with a mission to make trading simple and accessible, the company has gr...Show moreLast updated: 8 days ago
    • Promoted
    Mandarin Speaking Key Account Executive (FMCG / Retail-Beauty and Skincare) in Kepong KL-GG

    Mandarin Speaking Key Account Executive (FMCG / Retail-Beauty and Skincare) in Kepong KL-GG

    Polymorph RecruitmentKepong, Kuala Lumpur, Malaysia
    Diploma or Bachelor's degree in Business, Marketing, or a related field.Strong knowledge of health & beauty retail operations (Watsons, Guardian, etc. Ability to work independently and handle mu...Show moreLast updated: 30+ days ago
    • Promoted
    Mandarin Speaking Sales Merchandiser (F&B Retail) in Klang [GG]

    Mandarin Speaking Sales Merchandiser (F&B Retail) in Klang [GG]

    Polymorph RecruitmentKlang, Selangor, Malaysia
    Strong communication, negotiation, and sales skills.Commercial awareness and ability to meet sales goals.Self-motivated, independent, and willing to travel. Proficiency in English, BM, and Mandarin ...Show moreLast updated: 30+ days ago
    • Promoted
    Key Account Manager - Remote& Mandarin Speaker

    Key Account Manager - Remote& Mandarin Speaker

    Elite AsiaKuala Selangor, Malaysia
    Act as the primary liaison to build and maintain strong, long-term relationships with key customers / accounts to ensure satisfaction and loyalty. Plan, execute, and monitor sales strategies to drive ...Show moreLast updated: 8 days ago
    Business Development Manager I Fintech Software I Chinese Speaker

    Business Development Manager I Fintech Software I Chinese Speaker

    SummitNext Technologies Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Quick Apply
    Our client is a fintech software and infrastructure provider specializing in bridging technology, risk management, connectivity to financial markets, and solutions for multi-asset financial brokers...Show moreLast updated: 30+ days ago
    • Promoted
    Fleet Key Account Manager ASIA (Malaysia)

    Fleet Key Account Manager ASIA (Malaysia)

    TalixoShah Alam, Malaysia
    Talixo is the world's leading operator of pre-booked transfers, working with the biggest brands in travel.We partner with fleets in 1,100+ cities and 130+ countries worldwide to provide travellers ...Show moreLast updated: 2 days ago
    • Promoted
    Technical Account Manager (TAM)

    Technical Account Manager (TAM)

    GenScriptKampung Baharu Nilai, Malaysia
    GenScript Biotech Corporation (Stock Code : 1548.HK) is a global biotechnology group.Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, an...Show moreLast updated: 2 days ago
    Country Manager - FX & CFDs Industry - Malaysia Market

    Country Manager - FX & CFDs Industry - Malaysia Market

    SummitNext Technologies Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Quick Apply
    We are seeking a highly driven and strategic.FX & CFDs brokerage industry.You will be responsible for both executing.Business Development Managers and Senior Business Development Managers to dr...Show moreLast updated: 16 days ago
    Senior Business Development Manager - FX & CFDs Industry - Chinese Speaker

    Senior Business Development Manager - FX & CFDs Industry - Chinese Speaker

    SummitNext Technologies Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Quick Apply
    We are seeking a dynamic, results-oriented.Senior Business Development Manager.FX & CFDs brokerage industry.This role is ideal for a commercially driven professional with strong business acumen...Show moreLast updated: 30+ days ago
    Conversation & Activation Manager - FX & CFDs Industry - French Speaker

    Conversation & Activation Manager - FX & CFDs Industry - French Speaker

    SummitNext Technologies Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Quick Apply
    Conversation & Activation Manager.In this role, you will handle the full lifecycle from initial outreach to onboarding, conversion, and long-term relationship management, ensuring a seamless and pe...Show moreLast updated: 30+ days ago
    Business Development Manager - FX & CFDs Industry - Malaysia (Chinese Speaker)

    Business Development Manager - FX & CFDs Industry - Malaysia (Chinese Speaker)

    SummitNext Technologies Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Quick Apply
    We are looking for an energetic and driven.FX & CFDs brokerage industry.This is an exciting opportunity for an ambitious professional with. FX & CFDs sales or business development to take th...Show moreLast updated: 19 days ago
    • Promoted
    Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG

    Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG

    Polymorph RecruitmentSetia Alam, Selangor, Malaysia
    Minimum SPM or related certificate.Proficient in English, Mandarin, and BM.Strong problem-solving, communication, and multitasking skills. Computer literate (MS Office, Email, CRM).Independent and a...Show moreLast updated: 30+ days ago
    • Promoted
    Mandarin Speaking Strategic Account Manager (Retail Chains) in Bukit Jelutong Shah Alam

    Mandarin Speaking Strategic Account Manager (Retail Chains) in Bukit Jelutong Shah Alam

    Polymorph RecruitmentShah Alam, Selangor, Malaysia
    Degree in Business, Sales, Marketing, or related field.FMCG / key account experience, with proven track record in handling Watsons. Strong commercial, negotiation, and communication skills.Proficient ...Show moreLast updated: 2 days ago
    App Marketing Manager - FX & CFDs Industry - Based in Malaysia

    App Marketing Manager - FX & CFDs Industry - Based in Malaysia

    SummitNext Technologies Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Quick Apply
    Senior Manager of App Marketing.You will own the end-to-end mobile growth strategy, including paid acquisition, ASO, CRM, lifecycle marketing, and in-app user experience. This role demands strong an...Show moreLast updated: 8 days ago
    Business Development Manager - FX & CFDs Industry - India Market

    Business Development Manager - FX & CFDs Industry - India Market

    SummitNext Technologies Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Quick Apply
    We are looking for an energetic and driven.FX & CFDs brokerage industry.This is an exciting opportunity for an ambitious professional with. FX & CFDs sales or business development to take th...Show moreLast updated: 8 days ago
    Marketing Manager (Mandarin Speaker) Forex / FinTech

    Marketing Manager (Mandarin Speaker) Forex / FinTech

    Zeal GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    Award - The Best FinTech Trading Platform of The Year 2019.Zeal group of companies (collectively Zeal Group) is a business portfolio of the parent company Zeal Holdings Limited, comprising regulate...Show moreLast updated: 30+ days ago