Senior Client Operations Officer - Investor Services - PERES M / F

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

What will you do?

• Generate and dispatch regular (SLA) and specific reports upon request of internal or external party.
• Respond to ad-hoc report requests from Fund Accounting, Unit Pricing and other departments.
• Generate distributions, process payments and ensure timely reporting to clients.
• Generate the Regular Savings Plan and process direct debit file.
• Process and check functions dependent on file uploads and extracts to ensure that all deadlines are met, including daily upload of price files and SWIFT transaction files.
• Deal with any errors and exceptions of dependent file uploads and extracts.
• Provide clear and concise internal communication where necessary, including confirmation of uploads or transfers and notification of delays to relevant teams.
• Ensure all deadlines are met with defined benchmarks; review and monitor the client workflow queue to ensure all items are actioned with SLA; maintain data integrity within Sara and Documentum.

Position location

Geographical area : Asia, Malaysia

City : Putrajaya

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor's Degree in a related field.

Level of minimal experience

3-5 years

Experience

What do you need to succeed?

Must-have

Languages

English (Fluent)

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