Senior Agent, Customer Service (Mandarin Speaker)

Centauri Services and Technology – Kuala Lumpur, Kuala Lumpur

Responsibilities

• Handle all inquiries from global customers through various channels such as email, chat, voice, and social media.
• Handle complaints and feedback related to the website, products, platform, and services.
• Identify areas for service and program improvements, and make suggestions to the Supervisor / Assistant Manager / Manager.
• Escalate any unresolved issues or inquiries that cannot be completed within the agreed procedures to Level 2 or the Supervisor, and resolve issues as per the recommendations of the operations management.
• Investigate, follow up on, and resolve difficult issues to ensure no problems are omitted.
• Proactively identify issues and drive their resolution through product and process optimization to enhance user experience.

Qualifications

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