Branch Executive (KL Main) – 1-Year Contract

About the Role

Deliver a personalized and positive experience to walk-in customers and agency members at the KL Main Branch. This is a

non-sales role

focused on service, support, and customer care. Responsibilities

Provide accurate product and service information through face-to-face interactions. Promote and educate customers on self-service facilities. Resolve service issues and complaints with end-to-end solutions. Handle escalations and recommend resolutions. Participate in projects and training sessions as a Subject Matter Expert (SME). Support other branches when needed. Perform other duties as assigned to meet operational needs. Requirements

Bachelor’s degree (fresh graduates are encouraged to apply). Fluent in

Mandarin

(spoken and written) to support Mandarin-speaking customers. Strong communication and interpersonal skills. Passionate about customer service and problem-solving. Team-oriented, adaptable, and professional. Able to handle customers and agents at all levels. What We Offer

Non-sales role

with a focus on service excellence. Regular office hours with weekends and public holidays off. Supportive team culture and opportunities for growth. Exposure to customer service excellence in a physical branch setting. How to Apply

If you're customer-focused, fluent in Mandarin, and excited to grow in a service-oriented role,

apply now

and be part of our KL Main Branch team! Job Insights

Salary match

• Number of applicants
• Skills match Your application will include the following questions : Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Do you have customer service experience? Are you available for short term contract work? How would you rate your Mandarin language skills? About the Company : AIA Bhd. is a leading insurer in Malaysia with a long history since 1948, offering a suite of financial solutions to meet protection and financial security needs at every life stage. It is part of the AIA Group, a large pan-Asian life insurance group with a network and resources to serve millions of customers nationwide. Perks and benefits may include medical and hospitalization coverage, professional membership sponsorship, additional employer EPF contribution, hybrid working arrangements, dental and optical benefits, and an employee share purchase plan.

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