SO, Repayment Officer, Retail Loan Ops

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

LOANS ACCOUNT PROCESSING OFFICER @ REPAYMENT & REDEMPTION

• Handle loan operations (monetary transactions and non-monetary system maintenances) at multiple source systems in RLOC.
• Processing of all instructions received promptly, accurately and within the stipulated turnaround time / SLA.
• Attend to general enquiries from internal customers (ie : Branches, Contact Centre, Mortgage Servicing Hub, PFS-Credit, RCM and other Depts.) promptly and timely.
• Check and review daily and other periodic reports, and take timely action accordingly.
• Prepare and ensure accurate and timely submission of monthly / periodic management information system reporting and regulatory reporting.
• Handle business system new / change requirements, testing and enhancement of processing and reporting system according to scheduled timeline.
• Ensure compliance with processes / procedures stipulated under SOPs, Guidelines, Policies and Regulations, Code of Conduct, Clean Desk Policy, PDPA, AML, DLP, etc. at all times.
• Participate in fungible exercise / load balancing within the dept and handle ad-hoc assignments as and when required.
• Ensure that all matters / issues that warrant TL / UH / HOD's attention are escalated timely, as guided by MGOR.
• Ensure proper housekeeping and archiving of all data and documents.
• Meet minimum Fair audit rating with no critical observations and no repeat of prior audit issues.

Job Requirements

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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