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Specialist Service Delivery
Infineon TechnologiesMelaka, Malaysia14 days ago
Job descriptionDegree in Management, Human Resources, Languages, or a similar field of studies. Fresh graduate or 1-3 years’ experience in a customer service role would be a plus. Capability to take responsibility and provide a quality service Language proficiency : English, Malay, Mandarin, Thai. Wide range of training offers & planning of career development International assignments Different career paths : Project Management, Technical Ladder, Management & Individual Contributor Exempt working hours are flexible within core hours (9am-12pm & 2pm- Home office options for certain tasks or due to personal circumstances. Applicable to exempt employees working on office hours only Part-time work possible for exempt employees only Exempt staff could apply up to 3-month sabbatical leave, subject to business situation Medical coverage In-house clinic operates 24 hours, doctor consultation possible from 9am to 5pm Health promotion programs Social Recreation Center with facilities, such as gym room, squash, badminton and netball court, zumba and yoga classes, etc. On-site Cafeteria Paid sick leave according to law Additional 3% to Employee Provident Fund after 10 years service with Infineon Malacca Re-employment opportunities Productivity incentive bonus Bus service for shift employees Allocated carpark for disabled and pregnant employees
Team player with service mindset and strong customer orientation in order to provide a service of excellence. Job Description
In your new role you will :
- To support in answering general inquiries for recruiting, learning, and employee-related services via streamlined and standardized.
- Respond to customer inquiries through our HR systems and strive for first-contact resolution.
- Answer general questions and capture required information / material from our customers and if needed push it forward to the next level of support.
- Be responsible for feeding the internal knowledge base so our customers can be better supported via the self-service HR system in the future.
- Contribute to the creation, updating, and requesting of new response templates to provide standardized high-quality responses for service clusters’ eligible topics.
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Service Delivery Specialist • Melaka, Malaysia
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