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Executive, Sales (Client Success Management)

Executive, Sales (Client Success Management)

Ninja Van MalaysiaSubang Jaya, Malaysia
1 day ago
Job description

Overview

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. We are a technology company disrupting a massive industry with cutting-edge software and operational concepts, powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach. Location : Subang Jaya, Selangor, Malaysia. Commercial – Client Success Management. Permanent, Full-time. On-site. Responsibilities

Customer Management : Independently engage with clients using Ninjan van services / platform. Assist clients with issues such as uploading orders, 1st mile & Last mile matters, disputes, client complaints, and other administrative duties to coordinate shipping activities. Prepare and communicate accurate shipping metrics daily inbound, using data from multiple sources. Monitor shipper satisfaction and service quality; prepare relevant reports for management. Provide data analysis to improve client performance. Handle routine questions and troubleshoot, coordinating with internal departments to resolve admin, operations, IT and finance challenges. Pro-actively propose structural changes or new solutions to streamline processes to increase operational efficiency and client retention. Maintain open communication with all stakeholders across geographies throughout onboarding, shipping and delivery cycles. Stakeholder Management : Collaborate with other members of the sales team and across the sales force; ensure customer agreements align with cost-sensitive pricing and obtain management approval for deviations. Meet regularly with Marketing and Sales management to evaluate personal sales plan / strategy. Reporting : Build strong client relationships to maximize account performance, reduce attrition, and minimize competitor opportunities; implement after-sales activities to achieve targets within the existing customer base; conduct business reviews and present outcomes. Continually develop knowledge of products / services to provide the best possible solutions; adhere to regional profit margins, discount guidelines, and accounts receivable processes. Maintain customer information and update activities in CRM system. Qualifications

Minimum of 3 years’ experience in Client Success, preferably within ecommerce or logistics. Bachelor’s Degree in a relevant field. Strong data analytics capabilities. Excellent verbal and written communication skills. Proficiency in Bahasa Malaysia and English. Customer orientation with the ability to build strong client relationships. Strong planning and organizing skills with ability to manage multiple priorities. Sound decision-making and problem-solving abilities; proven influencing and business negotiation skills. High level of dependability, adaptability, and commitment to quality; strong teamwork and collaboration. Experience in the fashion industry is an added advantage. Job Details

Salary : RM2,500 - RM3,200 per month Seniority level : Mid-Senior level Employment type : Full-time Job function : Sales and Business Development Industries : Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Ninja Van Malaysia. Get notified about new Client Sales Executive jobs in Subang Jaya, Selangor, Malaysia.

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Sales Executive • Subang Jaya, Malaysia

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