Field Support Engineer

Overview

Thales Kuala Lumpur, Malaysia is seeking a Field Support Engineer to be based in LUMUT . Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Thales has supported Malaysia’s defence ecosystem for over 40 years, partnering with local businesses and government sectors to provide cutting-edge systems and solutions ensuring safety, security, and readiness for the future.

We are seeking a Field Support Engineer to be based in LUMUT. This role is responsible for carrying out the deployment and installation of equipment and systems at the customer’s site, and for preparing and performing on-site commissioning and acceptance testing.

Responsibilities

• Undertakes site installation, integration, commissioning, handover and start-up activities when a product or system evolution has to be implemented.
• Responsible for testing, commissioning and final integration of the system.
• Conduct and supervise front-line support including fault diagnosis and testing as well as acceptance trials both in harbor and at sea.
• Provide on-call telephone support to customers.
• Write site visit reports.
• Assist in coordinating on-site support to all locally based platforms, including limited support at other locations, including overseas.
• Work with a degree of autonomy, reacting to problems as they arise.
• Liaise with other dockyard field service engineers, dockyard authorities, dockyard contractors, and sub-contractors to coordinate Thales responsibilities within the area of control.
• Assist in identifying and rectifying technical problems with support from the France Engineering team to minimise platform impact.
• Maintain a well-rounded understanding of relevant disciplines (software, mechanical, hydraulic, rotary machine).

Qualifications

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self and thrive in a supportive culture.

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