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(JO) Inside Sales Support Executive (58309)

(JO) Inside Sales Support Executive (58309)

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.Shah Alam, Malaysia
14 hours ago
Job description

1. Sales & Client Engagement :

  • Build and maintain strong relationships with academic institutions, libraries, and research organizations. Training & User Enablement
  • Perform training needs analysis (TNA)
  • Provide platform training to professional researchers
  • Arrange and coordinate either physical or online training with end-users
  • Lead and facilitate engaging training sessions on the features and benefits of the platforms.
  • Enhance researchers’ skills and knowledge in using digital academic tools and platforms.
  • Collect feedback during training sessions to continuously improve user experience and adoption.
  • Design, develop, and tailor training materials to align with client needs and platform functionalities. Market & Industry Awareness
  • Monitor and stay updated on publishing industry trends, emerging technologies, and academic best practices.
  • Share insights with the sales and product teams to align strategies with market developments. Support & Problem Solving
  • Address client inquiries, provide solutions, and ensure customer satisfaction during and after training.
  • Identify challenges during training sessions and proactively develop solutions to enhance effectiveness. (Apply now at #J-18808-Ljbffr
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Sales Executive • Shah Alam, Malaysia

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