(JO) Inside Sales Support Executive (58309)

1. Sales & Client Engagement :

• Build and maintain strong relationships with academic institutions, libraries, and research organizations.
• Training & User Enablement
• Perform training needs analysis (TNA)
• Provide platform training to professional researchers
• Arrange and coordinate either physical or online training with end-users
• Lead and facilitate engaging training sessions on the features and benefits of the platforms.
• Enhance researchers’ skills and knowledge in using digital academic tools and platforms.
• Collect feedback during training sessions to continuously improve user experience and adoption.
• Design, develop, and tailor training materials to align with client needs and platform functionalities.
• Market & Industry Awareness
• Monitor and stay updated on publishing industry trends, emerging technologies, and academic best practices.
• Share insights with the sales and product teams to align strategies with market developments.
• Support & Problem Solving
• Address client inquiries, provide solutions, and ensure customer satisfaction during and after training.
• Identify challenges during training sessions and proactively develop solutions to enhance effectiveness.

(Apply now at #J-18808-Ljbffr