Billing, Cashier (Start ASAP)

Manage patient registration, billing, payments, refunds, and ensure compliance with hospital policies and safety standards.

Your role

Key responsibilities include :

• Register new patients and open new episodes for existing patients in KCIS2; update patient details and ensure PDPA form is signed.
• Receive payments via cash, credit cards, online transfer, and apps; issue receipts for every payment.
• Process refunds for excess payments with proper authorization and approval.
• Reconcile total collections across payment methods with close till listings; report discrepancies to chief cashier and accountant.
• Print receipt listings upon till closure and verify transaction accuracy.
• Sign cash envelopes with a witness before depositing into cash deposit machine or safe box; ensure daily collections are counter-checked.
• Handle billing, admission, discharge, outpatient and inpatient Guarantee Letter (GL) requests; provide pre-admission counselling and discharge support.
• Ensure all patient episodes are discharged from KCIS2 and bills finalized in HITS2; attach supporting GL documents before submission.
• Key in GL references and compile Guarantee Letters into designated discharge folders for Medical Records scanning.
• Follow instructions from superiors related to Business Office tasks; complete tasks accurately and timely per guidelines.
• Handle verbal and written patient enquiries professionally.
• Participate actively in all 5S activities as directed by management.
• Adhere to Standard People Practice (SPP) at all times.
• Ensure compliance with patient safety goals recommended by World Alliance For Patient Safety (2008).
• Respect and uphold patients’ and families’ rights consistently.
• Comply with Occupational Safety and Health Act and Regulations 1994, including use of protective equipment and cooperation with employer instructions.
• Participate in new departmental services and conform to ISO 9001 : 2000, ISO 14001, OHSAS 18001, and hospital accreditation requirements.
• Maintain records and take corrective actions for any non-conformance related to ISO and accreditation standards.

About you

The company is looking for :

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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