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Customer Care Officer- Livebot

Singtel GroupMalacca City, Malacca, Malaysia

23 days ago

Job description

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We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.

Make an Impact by :

To support customers via bots (devices) in Singtel Shops.
Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need.
To channel and escalate any unresolved issue / complaint to other stakeholder or next level , within the agreed procedure.
Identify and perform cross selling opportunity and activity by analysing customer profile, recommending most suitable package, actively promote latest promotions / services.
Take in service application and request for back office or self-processing.
Work closely with team members and leaders at all times to achieve quality results and productivity.
Participate in ad-hoc projects as requested.

Skills for Success :

At leastDiploma / Bachelor's Degree in Business Studies / Administration / Management, Commerce or equivalent.

Entry level candidates are encourage to apply and explore. Otherwise at least 1 year working experience in customer service or contact centre is required.

Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates.

Customer oriented with good interpersonal and communication skills.

Ability to performin a fast-paced environment and work well under pressure.

Flexible to changes in work scheduled.

Good Computer literacy in MS Office.

Willing to work rotating shifts including weekends and public holidays.

Rewards that Go Beyond :

Full suite of health and wellness benefits.

Ongoing training and development programs.

Internal mobility opportunities.

Working Location :

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Customer Care Officer • Malacca City, Malacca, Malaysia