Customer Care Officer- LivebotSingtel Group • Malacca City, Malacca, Malaysia
Customer Care Officer- Livebot
Singtel Group • Malacca City, Malacca, Malaysia
30+ days ago
Job descriptionAt leastDiploma / Bachelor's Degree in Business Studies / Administration / Management, Commerce or equivalent. Entry level candidates are encourage to apply and explore. Otherwise at least 1 year working experience in customer service or contact centre is required. Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates. Customer oriented with good interpersonal and communication skills. Ability to performin a fast-paced environment and work well under pressure. Flexible to changes in work scheduled. Good Computer literacy in MS Office. Willing to work rotating shifts including weekends and public holidays. Full suite of health and wellness benefits. Ongoing training and development programs. Internal mobility opportunities.
Make an Impact by :
- To support customers via bots (devices) in Singtel Shops.
- Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need.
- To channel and escalate any unresolved issue / complaint to other stakeholder or next level , within the agreed procedure.
- Identify and perform cross selling opportunity and activity by analysing customer profile, recommending most suitable package, actively promote latest promotions / services.
- Take in service application and request for back office or self-processing.
- Work closely with team members and leaders at all times to achieve quality results and productivity.
- Participate in ad-hoc projects as requested.
Skills for Success :
Rewards that Go Beyond :
Working Location :
Your Career Growth Starts Here. Apply Now!
#J-18808-Ljbffr
Create a job alert for this search
Customer Care Officer • Malacca City, Malacca, Malaysia
Related jobs
Customer Service Officer
Matrix Concepts Holdings Berhad • Siliau, Negeri Sembilan, Malaysia
To attend to all walk-in unit owners / calls / emails received in ensuring all defect complaints received is processed in accordance.
Also, all timeline is met and the handling of the defect work is S...Show more
Last updated: 30+ days ago • Promoted
Team Leader - SME Tech Evolve
Singtel Group • Malacca City, Malacca, Malaysia
As a Team Leader, you are responsible to manage a group of junior Customer Care Officer in providing excellent customer service to our business client.
The team focus is in handling fault report iss...Show more
Last updated: 8 days ago • Promoted
Customer Care Officer- Livebot
Singtel • Malacca City, Malacca, Malaysia
Be a part of something BIG! We’re looking for a Customer Care Officer who loves solving problems and creating long-term customer relationships.
This is a great opportunity if you are passionate abou...Show more
Last updated: 30+ days ago • Promoted
Customer Care Officer- Telesales TV Net
Singtel • Malacca City, Malacca, Malaysia
Provide quality customer service to SingTel customers either by telephone or electronically.Provide outbound call (with script given) to potential customers to promote and sell products / service.To...Show more
Last updated: 16 days ago • Promoted
Key Account Executive (Retention and Upselling)
Alpha Iota BPO Sdn Bhd • Seremban, Negeri Sembilan, Malaysia
Key Account Executive (Retention and Upselling).About the job Key Account Executive (Retention and Upselling).Join Our Alpha Iota Family, Where Everyone Wins!.
Exciting Work-from-Home Opportunities....Show more
Last updated: 30+ days ago • Promoted
Enablement Partner, Adoption
SEEK • Pasir Panjang, Negeri Sembilan, Malaysia
SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale.Our purpose is to help people live more fulfilling and productive working lives and helps organisations succeed...Show more
Last updated: 30+ days ago • Promoted
Customer Service Officer Offshore (Remote)
Prism+ • Pasir Panjang, Negeri Sembilan, Malaysia
PRISM+ is a Singapore-based e-commerce company selling consumer electronics such as TV gaming monitors, aircon, and ceiling fans.
Being part of PRISM+’s elite team of customer service professionals ...Show more
Last updated: 30+ days ago • Promoted
Customer Care Officer- SME Tech Evolve
Singtel Group • Malacca City, Malacca, Malaysia
Select how often (in days) to receive an alert : .As a Customer Care Officer, you are responsible to provide excellent customer service by contacting customers for fault report issuess related to Bus...Show more
Last updated: 23 days ago • Promoted
QA / QC Manager - Data Center
Turner & Townsend • Kebun Baharu, Johor, Malaysia
QA / QC Manager - Data Center at Turner & Townsend.Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real e...Show more
Last updated: 30+ days ago • Promoted
Customer Exeprience Executive (Customer Service) - Remote / WFH
Ksisters • Muar, Johor, Malaysia
Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner.
This role requires staying closely connected with the Singapore team to ha...Show more
Last updated: 30+ days ago • Promoted
Relationship Manager (Nationwide)
AFFIN Group • Segamat, Johor, Malaysia
Create your future with Affin! You too can make a difference.Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work.
Here, you don’t just stay at the forefront ...Show more
Last updated: 30+ days ago • Promoted
Customer Care Officer- Telesales TV Net
Singtel Group • Malacca City, Malacca, Malaysia
Provide quality customer service to SingTel customers either by telephone or electronically.Provide outbound call (with script given) to potential customers to promote and sell products / service.To...Show more
Last updated: 16 days ago • Promoted
Customer Relation Officer - Telesales
Singtel • Malacca City, Malacca, Malaysia
As Customer Relation Officer, you are responsible to handle sales enquiries by identifying and performing cross selling to meet customer's need.
In addition, you are required to recommend the most s...Show more
Last updated: 8 days ago • Promoted
Customer Care Officer- SME Tech Evolve
Singtel • Malacca City, Malacca, Malaysia
As a Customer Care Officer, you are responsible to provide excellent customer service by contacting customers for fault report issues related to Business Fibre Internet, Singtel TV and Business Dig...Show more
Last updated: 27 days ago • Promoted
Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)
Bowtie Life Insurance Company Limited • Seremban, Negeri Sembilan, Malaysia
Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.
As a young and fast-growing company, grooming and learning from the next gen...Show more
Last updated: 29 days ago • Promoted
Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch)
Hitachi Vantara • Seremban, Negeri Sembilan, Malaysia
Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch).Hitachi Vantara - Senior Recruiter of Greater China and South Korea.
Job Title : Remote Service Engine...Show more
Last updated: 30+ days ago • Promoted
Customer Relation Officer - Telesales
Singtel Group • Malacca City, Malacca, Malaysia
As Customer Relation Officer, you are responsible to handle sales enquiries by identifing and perform cross selling to meet customer's need.
In addition, you required to recommend the most suitable ...Show more
Last updated: 8 days ago • Promoted
Customer Service Officer (Southern)
Solarvest • Kebun Baharu, Johor, Malaysia
Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.Monitor and analyze the performance of solar PV systems on a daily basis.Resol...Show more
Last updated: 8 days ago • Promoted