Customer Service Officer (Southern)

Responsibilities

• Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.
• Monitor and analyze the performance of solar PV systems on a daily basis.
• Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution.
• Maintain existing customer relationships to ensure continued business with the company.
• Prepare quotations and follow up with customers for their acceptance.
• Prepare monthly performance report of the solar system to customers.
• Engage with client and technical team together to resolve customer's project issue.
• Share valuable client feedback to enhance the company's customer‑centric strategy in all departments by implementing action plans.
• Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes.
• Build and maintain long‑term business relationship with new and existing customers.
• Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy.
• Demonstrate flexibility and adaptability in responding to changing business needs and priorities.
• Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management.

Requirements

Seniority level

Employment type

Job function

Industries

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