This job offer is not available in your country.
Customer Service Representative
AlphaiotabpoKlang City, Selangor, Malaysia1 day ago
Job descriptionManage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner. Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support. Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution. Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships. Guide customers through account setup processes and address any questions they may have. Escalate special cases or complex issues to the appropriate person in charge for further handling. Perform account creation and setup for newly onboarded customers and manage existing customer base. Identify opportunities to upsell additional services and products during the onboarding process. Educate clients on the full range of services available, highlighting the benefits and value they can provide. Reach out to inactive clients to encourage engagement and improve customer retention. Support customer service operations with additional administrative tasks as needed. Uphold integrity and confidentiality when handling all customer information. Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote / virtual experience preferred). Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined. Strong multitasking, organizational, and time management skills. Creative and resourceful problem-solver with a proactive mindset. Reliable high-speed internet connection (work-from-home role). Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications. Flexibility to work on a rotating schedule (24 / 7 coverage), including midnight shifts, weekends, and public holidays. Work schedule : 9 hours per day, 5 days a week, with 2 rest days. Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
Benefits
- Exciting Work-from-Home Opportunities
- Learning & Development Programs to Upskill Yourself
- Lucrative Salary Package
- Health and Wellness Perks & Benefits
- Motivating and Supportive Teams
and lots more!
Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!
What would you be doing
To be successful in this role, you will need to have
#J-18808-Ljbffr
Create a job alert for this search
Customer Service Representative • Klang City, Selangor, Malaysia
Related jobs
Start your career by making an impact and real connections with some of the most meaningful challenges around.When you join Honeywell, you become a member of our performance culture comprised of di...Show moreLast updated: 30+ days ago
We are seeking a dedicated Customer Service Representative to provide logistical support and handle customer inquiries.You will be responsible for responding to customer concerns, managing complain...Show moreLast updated: 30+ days ago
We’re looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market.
You’ll help customers by answering inquiries, resolving...Show moreLast updated: 30+ days ago 
Customer Service Representative (For OKU Card Holders Only).Cyberjaya / Cheras / KL Sentral, Malaysia.Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted t...Show moreLast updated: 30+ days ago
Clinigen is on the lookout for a dedicated Customer Service Representative to join our vibrant team.In this role, you will be the primary point of contact for our customers, including hospitals, he...Show moreLast updated: 30+ days ago
Customer Service Representatives "- Banking (on-site).Location : Jalan Raja Laut, Kuala Lumpur.Working day : Monday - Sunday.
rotational 5 days a week.Working hours : Rotational shift.Salary : RM 2,500...Show moreLast updated: 30+ days ago Customer service representative.Bilingual candidates in Mandarin & English will be given priority.To attend to customer's billing & utilities related queries and requests.With at least 1-ye...Show moreLast updated: 18 days ago SUNWAY MENTARI(NEAR KTM SETIA JAYA,SELANGOR).Dealing with Customer Face to Face.Lead and guide team to achieve target.Minimum SPM Level / Fresh Graduates from any field.
MONTHLY PAID - RM2,400 - RM3...Show moreLast updated: 18 days ago We’re looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market.
You’ll help customers by answering inquiries, resolving...Show moreLast updated: 30+ days ago 
We are seeking a full-time Customer Service Lead based in Malaysia who will be the heart and soul of PRISM+ to our customers.
Being in a high-growth electronics company, we are looking for a candida...Show moreLast updated: 30+ days ago
Customer Service Representatives.English, based in Kuala Lumpur.Candidates with prior call centre experience will be given preference, fresh graduates are encouraged to apply.Deliver excellent cust...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative (WFH)
VDart MalaysiaCyberjaya, Selangor, Malaysia Direct message the job poster from VDart Malaysia.Talent Partner | VDart Malaysia | Hiring for Tech roles.This is a WFH Opportunity - 24 / 7 rotational shifts.
Respond to customer queries in a timely ...Show moreLast updated: 13 days ago
11. 114467 Customer Success Representative II
half the skyKuala Lumpur, MalaysiaQuick Apply
- Promoted
- New!
Customer Service Executive
Nakhoda TransportKlang City, Selangor, Malaysia To provide sales support and coordination with local Customers.Ensure the preparation of quotation time basis with sufficient details and follow up.
Liaising with clients for FCL / LCL / Export ship...Show moreLast updated: 3 hours ago
Customer Service Representative
GoGoXKuala Lumpur, Kuala Lumpur, MYQuick Apply
- Promoted
Customer Service Management
Pilot Logistics Services Sdn BhdKlang City, Selangor, Malaysia Pilot Logistics Services Sdn Bhd is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Klang.
You will be the primary point of contact for our valued ...Show moreLast updated: 1 day ago
Customer Service Representative (Cantonese Speaker)
GoGoXKuala Lumpur, Kuala Lumpur, MYQuick Apply
Customer Service Representative Malaysia (For OKU Card Holders Only)
Oxydata SoftwareKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaQuick Apply
- Promoted
Specialist Customer Service
DKSH GroupPetaling Jaya, Selangor, Malaysia Title : Specialist Customer Service.Location : Petaling Jaya, MY, MY.Job Function : Client and Customer Services.The incumbent will be supporting the Customer Service team in Order Processing related ...Show moreLast updated: 30+ days ago
- Promoted
Customer Service (Mandarin)- Salary Upto RM 4.5k
MindPec SolutionsKuala Lumpur, Kuala Lumpur, Malaysia Job title : Customer Service (Mandarin) - Salary Up to RM 4.Location : KL Sentral, Malaysia.Employment Type : Permanent, Full-Time.
Working Hours : 9 : 00 AM – 6 : 00 PM.Education : A diploma holder or highe...Show moreLast updated: 1 day ago
- Promoted
Customer Service Representative
AlphaiotabpoKajang Municipal Council, Selangor, Malaysia Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.Health and Wellness Perks & Benefits.
Motivating and Supportive Teams.Alpha Iota is based in Southeast Asia,...Show moreLast updated: 1 day ago
Customer Service Representative
ClinigenShah Alam, Selangor, MYQuick Apply
Customer Service Representative
Two95 International Inc.Kuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
BPO Call Centre - Customer Service Representative
Two95 International Inc.Kuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
Customer Service Representative (k)
Two95 International Inc.Subang Jaya, Selangor, MYQuick Apply
Part Time Customer Service Representative (Cantonese Speaker)
GoGoXKuala Lumpur, Kuala Lumpur, MYQuick Apply
- Promoted
English Inbound Sales Representative (November)
Agensi Pekerjaan JobScoper Sdn. Bhd.SelangorMalaysia, Selangor, Malaysia English Inbound Sales Representative November.Attending to inbound calls only and assisting customers inquiries pertaining insurance.
No Sales and out bond call required.Ad-hoc assignments or tasks ...Show moreLast updated: 1 day ago
Customer Service Lead
PRISM+Bukit Jalil, Federal Territory of Kuala Lumpur, MYQuick Apply
- Promoted
Customer Service Specialist
CygnifyPetaling Jaya, Selangor, Malaysia Proficient in both Mandarin and English (spoken and written).Ability to read and write in Cantonese is a strong advantage.
Fresh graduates and SPM leavers are encouraged to apply (full training prov...Show moreLast updated: 24 days ago
Customer Service Representative
Talent RecruitKuala Lumpur, MalaysiaQuick Apply
- Promoted
- New!
Remote Sales Representative
MedtronicNilai, Negeri Sembilan, Malaysia At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all.
You’ll lead with purpose, breaking down barriers to innovati...Show moreLast updated: 5 hours ago