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English Inbound Sales Representative (November)
Agensi Pekerjaan JobScoper Sdn. Bhd.SelangorMalaysia, Selangor, Malaysia1 day ago
Job descriptionAttending to inbound calls only and assisting customers inquiries pertaining insurance No Sales and out bond call required Ad-hoc assignments or tasks assigned Malaysian applicant Preferred to have minimum 1 year experience in Customer Service Minimum qualification is Diploma and above Health insurance Diploma / Advanced Diploma (Preferred) Handle client enquiries across multiple channels (WhatsApp, calls, social media, walk-ins) and schedule appointments efficiently. Reply to customer engagement comments in a warm and professional manner. Conduct follow-ups with treatment customers to gather feedback and secure testimonials for marketing purposes. Capture videos and content during customer visits (with consent) to support the marketing team. Work closely with consultants, doctors, and marketing team to ensure excellent customer journey from first contact to after-treatment. Maintain accurate records of appointments, feedback, and customer service activities. Respond promptly to customer inquiries via phone, email, and online platforms Prepare and follow up on quotations and customer offers Match products to customer needs with support from internal team Coordinate closely with Operations & Technical Sales Support on deliveries, after-sales, and lead times Create product specification sheets and assist in technical matching Complete and submit tender or customer documentation forms accurately and on time Maintain accurate CRM records and order documentation Communicate fluently in both Mandarin and English with local and overseas clients Minimum Diploma or equivalent (Business, Marketing, or Engineering preferred) Must be proficient in Mandarin and English (verbal & written) Preferably 1–2 years of experience in sales support, trading, or customer service Fresh graduates with technical understanding & good communication are encouraged Strong attention to detail and follow-up discipline Able to manage multiple requests under deadlines Respond to customer enquiries via phone, email, and social media in a timely and professional manner Assist customers with product information, troubleshooting, and order processing Handle customer complaints and work to resolve issues to the customer's satisfaction Maintain accurate records of customer interactions and follow up as needed Proactively identify opportunities to improve customer experience and communication Collaborate with other departments to ensure seamless customer service Previous experience in a customer service or retail role, preferably in the Retail & Consumer Products industry Excellent communication and interpersonal skills Strong problem-solving and critical thinking skills Proficient in using computer systems and software, including CRM tools Enthusiastic, friendly, and committed to providing exceptional customer service Ability to work well in a team and adapt to a fast-paced environment Assist in managing customer interactions through phone, email, and other channels. Support in preparing sales documents such as quotations, tenders, and orders. Help track open sales orders and monitor incoming shipments. Assist in following up with customers on maintenance quotations and contracts. Support the team in handling customer requests and updating records in the system. Assist in managing spare parts inventory and stock records. Carry out other tasks assigned to support daily operations. Hands-on experience in sales operations and customer support. Exposure to order processing and documentation in a professional setting. Opportunity to improve communication, coordination, and problem-solving skills. Learn how different departments work together. Valuable insights into the healthcare and diagnostics industry. Diploma / Degree in Business Studies, Administration, Management or equivalent. Fluent command of English and Bahasa Malaysia is an added advantage. Fresh graduates are welcome to apply. Provide exceptional customer service in person and through various channels. Build and maintain strong relationships with customers. Liaise with third parties regarding general HQ operations. Organised office files, invoices, couriers' records, and other essential documents. Coordinate logistics, parcel preparation, reverse pickups, and shipping processes. Ensure timely resolution of service tickets. Manage office supplies stock, research new deals and suppliers. Manage data-entry, reporting, and other administrative matters. Assist in organising various meetings and prepare minutes of meetings. Complete any assigned ad-hoc duties. Diploma or degree in Business Administration, Communications, or a related field. Strong communication skills in both English and Malay, spoken and written. Detail-oriented with excellent organisational and problem-solving skills. Proficient in Microsoft Office, comfortable with digital tools. Able to manage multiple tasks, prioritise effectively, and work independently. Reliable, self-motivated, and willing to learn. High level of integrity and confidentiality in handling company and customer information. A customer-first mindset, capable of remaining patient and empathetic. Eagerness to grow with Corvan and contribute to the success of the team. Answer incoming calls promptly and professionally. Actively listen to customer concerns and questions. Provide accurate and timely solutions to customer inquiries. Escalate complex issues to appropriate teams. Make outbound calls to customers for follow-ups, surveys, or other purposes. Respond to customer emails in a timely and professional manner. Provide clear and concise written communication. Resolve customer issues through email, including troubleshooting and instructions. Build strong relationships with customers by providing excellent service. Resolve customer complaints and satisfied them. Identify opportunities to improve customer experience Health insurance Meal provided Opportunities for promotion Are you able to commit for shift hours? Diploma / Advanced Diploma (Preferred) Age : 18 and above Fresh graduates are welcome to apply No experience needed – Training provided Able to speak and read in malay and english Answering all calls to our dedicated customer service lines Responding to package. Build sustainable relationships and trust with customer accounts through open and interactive communication Follow communication procedures, guidelines and policies Opportunities for promotion STM / STPM (Preferred) Cell phone reimbursement Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary. Maintain a high level of product knowledge to assist customers effectively. Provide timely and professional assistance to customers via live chats. Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience. Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs. Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers. Work together as a team to achieve timely turnaround time and quality replies to every customer. Stay up to date on company policies, procedures, and product knowledge. Contribute to a positive and collaborative work environment. This role is open only to locals. Fully Work from Office - Office Location : 1 Tech Park, Bandar Utama Able to work in a shift arrangement Possess own transportation is encouraged Open to fresh graduates Required language(s) : English, Bahasa Malaysia Minimum Diploma / Degree in any field High level of attention to details. Strong work ethic and willingness to take on any tasks. Comfortable working in an extremely fast paced and international environment Full Training Provided (Theory & Hands-on training) A positive attitude and a commitment to delivering outstanding service Ability to communicate with customers with a level of empathy. Immediate availability is a plus point. International work environment and flat organization Team culture - highly practical and results oriented. Free training and development, constantly improve yourself. Fast moving, challenging and unique business problems.
Job Description
- English Inbound Sales Representative November ...
Posted today
Job Description
Job Type : Full-time
Education :
Language : Posted today
Job Description
Manage social media interactions :
Monitor and ensure no negative comments remain unresolved.
Customer Service
Posted today
Job Description
About the role
Join our dynamic team as a Customer Service professional in Subang Jaya, Selangor office. Provide exceptional service.
Responsibilities
Requirements
About us
Hans is an established company in the lighting industry since 2009.
Customer Service
Posted today
Job Description
About the role
We are looking for a friendly and customer-focused Customer Service Representative.
What you'll be doing
What we're looking for
What we offer
Competitive salary, medical benefits, and opportunities for career advancement.
About us
LINK TRANS TRADE SDN. BHD. is a leading provider of consumer goods and retail services.
Customer Service
Posted today
Job Description
The Group is seeking energetic and motivated students to join as Customer Service Interns.
Responsibilities :
What You'll Gain
Job Requirement :
Customer Service
Posted today
Job Description
"Who or what is Corvan?"
Established in 2014, Corvan is a Top 10 brand on Shopee and Lazada specializing in home appliances.
"Who is your ideal candidate?"
We are looking for a customer-focused and detail-oriented Customer Service / Admin Executive.
Requirements
Working hours
Monday‑Friday (9 : 30am‑6 : 30pm), Saturday (9 : 30am‑1 : 00pm)
Customer Service
Petaling Jaya, Selangor MYR27600 - MYR43800 Y Career FOS Search
Posted today
Job Description
As a Customer Service Representative, you will be the first point of contact for our customers.
Key Responsibilities :
Email Support :
Customer Relationship Management :
Application Question(s) :
Education :
Language : Posted today
Job Description
Job Types : Full-time, Permanent, Internship, Fresh graduate, Student job
Education :
Customer Service
Petaling Jaya, Selangor MYR40800 Y ESQ LEADERSHIP CENTER BHD BHD
Posted today
Job Description
Kelayakan :
Job Types : Full-time, Permanent
Customer Service
Posted today
Job Description
About Us
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal,
, helps millions find the insurance policy with the best value and highest coverage for them.
Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.
Position Overview :
As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently
Responsibilites
Requirements
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Sales Representative • SelangorMalaysia, Selangor, Malaysia
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